ICT Deskside Services has teams based at most Imperial College campuses who are are on hand to respond to local needs of staff and students.

Reporting a fault or placing a request via the ICT Service Desk reporting system will assign your issue to your appropriate Deskside Services team, if local support is needed. To report a fault or request, contact the ICT Service Desk.

ICT Deskside Services teams run local drop-in sessions in buildings across the College so you can pop in to get help. The teams also support local student inductions and are always happy to help with general advice and guidance, armed with their significant knowledge and understanding of IT use and requirements across different areas of College.

Area

Resource Managers

Office Locations

South Kensington

Duncan McLachlan

& Mike Mussard

Central Library: Level 1 Central Library (just past the main staircase) Monday to Friday 08.30 – 18.00

 

Bessemer: Level 2, Room B201a

City & Guilds: Level 6, Room 629

Huxley Building: Level 4, Room 411

Sir Alexander Fleming Building: Ground Floor, Room G31

All other campuses

Dominic Spencer

Brompton Campus: Room G216, Ground Floor Guy Scadding Building - drop-in by appointment only (please contact the Service Desk)

Charing Cross Campus: Room LG03, Lower Ground, Reynolds Building - drop-in sessions Monday to Friday 12.30 – 13.30

Chelsea & Westminster Hospital: Room G.3.2a, Level 3 (Lift Bank D), Chelsea and Westminster Hospital - drop-in by appointment only (please contact the Service Desk)

Hammersmith Campus: Room BS22, Sub Basement, Commonwealth Building - drop-in sessions Monday to Friday 12.30 – 13.30

Silwood Park Campus: Room 1.11, First Floor Hamilton Building - drop-in by appointment only (please contact the Service Desk)

St Mary's Campus: Computer Unit, South Wharf Road - drop-in sessions Monday to Friday 12.30 – 13.30

White City Campus: TBC

 

Support also provided at:

  • Ealing Hospital
  • Harefield Hospital
  • Hillingdon Hospital
  • Northwick Park Campus
  • St Charles Hospital
  • St Peters Hospital
  • West Middlesex Hospital

Deskside Services Management Team

 Deskside Service Manager: Jamey Khan

Resource Managers:

  • Dominic Spencer
  • Duncan McLachlan
  • Mike Mussard