If your device (personal or Imperial-owned) uses the College's Active Sync service to connect your email and calendar etc., it may be possible to remotely delete the data from your mobile device. To check if your device supports this service, contact the ICT Service Desk.

Instructions for wiping data from a mobile device remotely using Active Sync

Instructions for office 365

Staff & postgraduates - Outlook Web Access (OWA)

To wipe data from your mobile device remotely using Imperial College London's Active Sync, follow these steps:

  1. Login to Outlook Web Access at exchange.imperial.ac.uk.
  2. Select Options in the right hand corner and click See All Options.
  3. Select Phone under See All Options. You will see a list of devices that you have connected via Active Sync.
  4. Highlight the device that you would like to wipe the data from remotely.
  5. Click Details (pencil icon).
  6. Check that you have chosen the correct device by confirming the name and telephone number (if applicable).
  7. Select Wipe Device.
  8. Logout.

You will receive an email notification if and when the device has been erased.

Undergraduates - Office 365

To wipe data from your mobile device remotely using Imperial College London's Active Sync, follow these steps:

1. Go to www.imperial.ac.uk/office365.
2. Enter your College username in the format yourusername@ic.ac.uk and password and click Sign in.
3. Select the cog in the top right hand corner of the screen and choose Options from the menu.
4. Expand General on the left hand side of the screen and choose Mobile devices. You will be presented with a list of devices that you have connected via ActiveSync.
5. Select the device that you would like to wipe and go to the Details button (pencil icon).

Details button (pencil icon)
6. Check that you have selected the correct device by confirming the name, telephone number etc.
7. Select Wipe Device.

Wipe device screenshot
8. Confirm that you want to wipe the device.
9. Logout.

You will receive an email notification if/when the device has been erased.

If you find the device after wiping the data and you wish to connect it to your Imperial email account again, you will need to remove the device from the list in Outlook as instructed above, otherwise the system will wipe the device again on connection.

Limitations

You can only remotely wipe a device if it connects back to the College mail server so, if you lose the device and it does not connect to the Internet again, you will not be able to wipe it remotely. If you wipe the device, it can still be used to make calls, so read Report a lost or stolen staff mobile.

Remote wipe facility test results for common operating systems (OS)

Outlook Web Access (OWA)

Operating system (OS)Mobile deviceRemote wipeNotes
 Android - Jelly Bean (4.1.1)  Samsung Galaxy 2 (GT-P5110)  Yes  Restores to factory default.
 Android - Lollipop (5.0.1)  Nexus 9  Yes  
 iOS (5.1.1)  iPad  Yes  Restores to factory default.
 iOS (8.1.1)  iPad Mini 2  Yes  Restores to factory default.
 Surface 8.1 using Mail App  RT  Yes  Will delete email only.
 Surface 8.1 using Outlook 2013  RT  No  
 Surface Pro 8.1 using Mail App  HP Elitepad  Yes  Will delete email only.
 Surface Pro 8.1 using Outlook 2013  HP Elitepad  No  

Office 365 (undergraduates)

Operating system (OS)Mobile deviceRemote wipeNotes
 Android - Jelly Bean (4.1.1)  Samsung Galaxy 2 (GT-P5110)    Restores to factory default.
 iOS (8.1.1)  iPad Mini 2  Yes  Restores to factory default.
Summary of the table's contents