Printer iconOn Wednesday 10 April 2019 the print queues for all College touch card printers changed as the College moved to a new print managed service provided by HP.

UPDATE: Since the go-live of the new managed print services contract with HP, there have been reports of issues relating to printing and in particular mobile printing. ICT are aware of this and are working closely with the supplier, we are holding daily update calls with them to ensure that the platform is stable and are currently undertaking a number of actions to resolve these issues.

The new print queue names are now:

  • MPS–Colour on ictprintservice-smb.imperial.ac.uk
  • MPS–Mono on ictprintservice-smb.imperial.ac.uk

What does this mean for me?

From Wednesday 10 April 2019 all College managed staff computers and student cluster computers, were automatically switched to the new print queues. The next time you login to a College computer, you will see the new print queue names when you go to print a document and can continue to print as normal.

The mobile and email print service will remain the same and you can continue to use these as usual.

What if I don't have a College managed computer or use my own personal device?

If you have your own personal device setup with the College’s touch card printers, then you will need to install the new print queues. Please follow the instructions below for installing print queues for Windows, Mac and Linux.

Instructions for installing new print queues

Windows

Windows

  1. Login to your computer.
  2. Press the Windows key + R to bring up the Run box and paste \\ictprintservice-smb.imperial.ac.ukinto the Open field and click OK.
  3. If using a personal computer, you may need to enter your College username prefixed with IC\ (e.g. IC\username) and password.
  4. You will see a list of available printers.
  5. Double click on MPS-Colour icon to add colour printing and then MPS-Mono icon to add black and white printing from the list of available printers.
  6. You have now installed these print queues to your computer. To check go to the Windows search bar and look for Devices and Printers for Windows 7 and Printers and Scanners for Windows 10.

If you are using a personal device and are having difficulty printing, you may need to delete the printer by name in the printer list and repeat the steps above.

If the above method doesn't work for you, then you can also install the new print queues from the ICT print service mobile web page.

  1. Go to the ICT print service mobile web page
  2. Sign in with your College username and password, click Login.
  3. Click the Driver Print tab
  4. Select the Windows icon
  5. You should see Configuring Driver Print On Windows 8
  6. ICT recommend that you choose Simple (1) click Continue and follow the instructions. Only choose the Advanced (3) option should you require stapling.

Mac

  1. Go to the ICT print service mobile web page
  2. Sign in with your College username and password, click Login.
  3. Click the Driver Print tab
  4. Select the Mac icon
  5. You should see Configuring Driver Print On Mac OS X
  6. ICT recommend that you choose Simple (1) click Continue and follow the instructions. Only choose the Advanced (3) option should you require stapling.

Linux

  1. Go to the ICT print service mobile web page
  2. Sign in with your College username and password, click Login.
  3. Click the Driver Print tab
  4. Select the Linux icon.
  5. You should see Configuring Driver Print On Linux
  6. ICT recommend that you choose Simple (1) click Continue and follow the instructions. Only choose the Advanced (3) option should you require stapling.

New print service FAQs

What if I can't see the new print queues?

If you have a College managed computer and have trouble printing or can’t see the new print queues after Wednesday 10 April, then follow the instructions above, for installing new print queues on a Windows, Mac or Linux.

If you are using a personal device and are having difficulty printing, you may need to delete the printer by name in the printer list and then repeat the steps for installing the new print queues.

What are the printing costs for the new printers?

The printing costs will remain the same for the HP laser printer, however, the new inkjet printer will be cheaper. Printing costs will be as follows: (Please note the new printing costs will become active on Wednesday 10 April 2019).

Paper size

Paper type

LaserJet

InkJet (PageWide)

A4

1 sheet mono single-sided

3p

2p

1 sheet mono double-sided

5p

3p

1 sheet colour single-sided

12p

8p

1 sheet colour double-sided

23p

15p

A3

1 sheet mono single-sided

6p

4p

1 sheet mono double-sided

10p

6p

1 sheet colour single-sided

24p

16p

1 sheet colour double-sided

46p

30p

What is the difference between a LaserJet and InkJet (PageWide) printer?

The InkJet (PageWide) printer is recommended for everyday print use and is cheaper than the laser printer. The LaserJet printer produces a higher quality print and is recommended when you are after a more professional finish.

All printers will be able to print in both mono (black and white) and colour.

Faxing is no longer supported via the manage print service. If you still require a fax, please contact the ICT Service Desk.

Will someone be loading paper into the printers?

As part of the new managed print service paper will be loaded at high usage locations like libraries by HP onsite support. For all other locations the current service arrangement remains. 

Who will manage the printer toners and consumables?

As part of the new managed print service, HP onsite support will be managing all the printer consumables including toners. 

Why are the printers changing?

The printers are changing as the existing Managed Print Service Contract (with DTP) had expired and a new contract was signed with HP. From December last year the College replaced over 300 touch card printers with HP printers.

By partnering with HP, the College are able to provide a better, more reliable and efficient print service to all staff, students and guests.

The new print managed service uses the latest print technologies, provides an improved user interface and a more secure printing service.

In addition, the new HP print service offers two types of printer, a LaserJet and Inkjet (PageWide). The Inkjet printer is used for everyday printing and is cheaper, while the LaserJet produces greater quality with vivid colour and graphics.

The HP Planet Partners Recycling Program promises that no original returned HP ink cartridges are ever sent to landfill. 80% of original HP ink cartridges contain closed-loop recycled plastic and 100% contain recycled content.  

I can't see my documents in my print queue?

If you cannot see your documents in your print queue after you have logged into a College touch card printer, then please make sure that you sent them to the correct print queue name.

  • MPS–Colour on ictprintservice-smb.imperial.ac.uk
  • MPS–Mono on ictprintservice-smb.imperial.ac.uk

Please note ICT cannot transfer print jobs from one queue to the other, after Wednesday 10 April you wil only be able to print using the queues above.

Need help?

If you require additional support, please call the ICT Service Desk on 020 759 49000 or visit a specialist from the ICT Service Desk located on the first floor of the central Library at the South Kensington campus.

Look out for people wearing orange "Need help with printing" t-shirts, who will be based in prominent locations around the South Kensington campus on Wednesday 10 April and during the start of the Summer Term.