Windows 10 FAQs and support
These pages will be updated with FAQs and helpful hints as the project progresses. ICT is currently piloting the “wipe and upgrade” method with some early adopters and will continue to improve and adapt according to feedback.
ICT Deskside Support and the Service Desk will be on hand to help staff members with the move to Windows 10. More detailed support procedures will be provided in the upgrade email which will be sent to staff as and when their department is required to upgrade to Windows 10.
Using Windows 10
If you need help using Windows 10, check the Microsoft Windows 10 Help Centre or watch the videos from the Windows 10 Essential Training course on LinkedIn Learning for step-by-step guides of the features in Windows 10.
January 2020 has now passed and I am still using Windows 7, what happens next?
The project team has been working to update staff computers to Windows 10 and have had a good deal of success, however, there are still approximately 4,000 staff computers using Windows 7.
Being out of support presents a risk as staff will no longer receive essential security updates from Microsoft, therefore ICT has purchased one-year extended support for Windows 7. This ensures staff computers remain supported and gives the project team more time to get the rest of the College onto Windows 10 before January 2021.
The new licenses will automatically be applied to College managed computers. If you believe that your computer isn’t managed by ICT and is still running Windows 7, then please get in touch by contacting the ICT Service Desk so that we can discuss your options.
How to check if I have a College managed computer?
The Windows 7 extension will be automatically applied through the Software Center App. To check if the device is managed by the College please type “Software Center” into the “Start Menu” and click the icon. If the application successfully opens your computer is managed.
How do I reinstall my software after updating to Windows 10?
The Windows 10 project team encourage you to discuss software requirements with a Windows 10 engineer prior to upgrading your computer. During the upgrade your software will be removed from your computer and will have to be reinstalled. The exact method that you use for reinstallation will depend on what software you have and the license.
Some software will be available for download from the Software Centre or the Software Hub. If you have paid for software then please contact the Windows 10 project team or the ICT Service Desk and they can discuss in detail what options you have.
Please note that in some cases you may be required to buy new software. This is because your original software has a one time license key or may have been inherited from a previous user.