To log a fault, complete the online form or contact the ICT Service Desk by telephone:

  • Staff: dial 49049 from a College telephone (+44 (0)207 59 49049 from an external telephone).
  • Students: dial 45500 from a College telephone (+44 (0)207 59 45500 from an external telephone).

Log a fault at campuses supplied by the NHS Trust's Telecoms Departments

To log a telephone fault at Charing Cross Campus (with the exception of the Reynolds Building), Hammersmith Campus (with the exception of IRDB, Levels 1, 3, 4 & 5 ICTEM (L-Block) and Burlington Danes Buildings) and St Mary's Campus (with the exception of Norfolk Place), contact ThamesNet:

  • Email thamesnet@imperial.nhs.uk.
  • Dial 5555 and choose option 1 from a ThamesNet NHS Trust telephone or dial +44 (0)203 331 5555 from an external telephone.

Log a fault at all other medical campuses

Contact the Hospital Switchboard by dialling 0 from a hospital telephone and ask for the Telecoms Department to log a fault on all other medical campuses.

Log a fault at the student Halls of Residence

Dial 45500 and choose option 1 from any College telephone or +44 (0)207 594 5500 from an external telephone to log a fault at a student hall of residence.

VoIP/Cisco IP telephones on Tuesdays

VoIP/Cisco IP telephones are on the College's data network and so are subject to the network at risk period, which is every Tuesday between 07.00 and 09.30.

Only log a fault with your VoIP/Cisco IP telephone if the issue persists beyond this period and rebooting your telephone does not work.

How to reboot your telephone

  1. Unplug the patch lead from the port labelled Network at the back of your telephone.
  2. Wait for 30 seconds.
  3. Plug the lead back in to the same port.

It will take a few minutes for your telephone to reboot fully.