SENIOR EMERGENCY RESPONSE GROUP (SERG)
PURPOSE AND REMIT
1. The Senior Emergency Response Group (SERG) may be called upon during an incident to provide strategic advice and direction to the Crisis Management Group (CMG), who will provide information to SERG on the details of the incident and the tactical response they have initiated to contain it.
2. SERG’s remit includes, but is not limited to:
- Oversee and, if necessary, advise CMG on actions to minimise harm to students, staff and visitors and safeguard their safety, health and welfare.
- Provide strategic direction to the College's response to an emergency.
- Oversee the College’s communications both internally and externally.
- Consider any potential reputational damage to the University.
- Agree operational decisions that may limit the availability of College facilities and resources.
SERG CALL OUT
3. Should the incident have the potential to disrupt normal College operations then the CMG will invite the Provost to decide whether to convene SERG.
4. SERG will normally consist of the President’s Executive Group with the addition of The Director of Communications and Public Affairs. If a Faculty is particularly affected it may be appropriate for that Faculty Dean to join SERG.
5. Should SERG consider it appropriate to meet on site then they would normally meet in the President’s or Provost’s office.
6. CMG will provide an initial and ongoing briefing on:
- The situation.
- The risk to:
- Damage to property;
- Damage/interruption to data;
- College operations both immediate and medium term;
- What action may be taken to mitigate the above.
- Whether the problem is likely to grow until we act.
- What information is on social media and any response that has already been made.
- Whether the media already involved or are likely to become involved.
7. SERG may wish to consider:
- Who is going to brief the media:
- When the first media briefing will be;
- Sooner better than later.
- It would be helpful to have additional people attend SERG.
- Consider the medium term consequences of the incident.
The following considerations are not exhaustive but may help:
- Where are the people displaced by the incident?
- Is this the best location for them?
- Does the weather influence this decision?
- Should they be advised to stay or go home?
- Is alternative accommodation required.
- If there have been casualties access to the site may be denied for some considerable time (days or possibly weeks).
- What are the implications of this on normal operations?
- Consider what recovery action may be required and who can co-ordinate and deliver this;
- Who would be the best person to convene and lead the recovery team.