In order to use the facility as an external user, please use the following guidelines:

  1. Register with Clustermarket 
  2. Find the Agilent Measurement Suite under Imperial College London
  3. Send an email to agilent-msrh@imperial.ac.uk detailing:
    1. What you would like to do
    2. Which instrument you would like to use
    3. Anticipated number of samples
    4. Whether you require access to run the samples yourself or the services of an Agilent specialist (see below for more detail)

If we need any further information we will reply to this email.

Requesting access to the suite

By ACCESS we mean that you as the user will have access to the suite, and you will be responsible for operation of the instrumentation.  PLEASE NOTE:  Access is not accessible to all external customers, we can clarify this on request. 

You will need to complete safety inductions and training before you can book any instrumentation. 

Payment

Initially you pay for training and inductions under one quote, then,

  1. You request a quote for a specific number of hours (no expiry, to be used as needed), once these hours are used you will need to request an additional quote.  This payment will be made in full at this stage.  (If you do not use hours, then Clustermarket will arrange a refund).
  2. You request the number of hours required for your particular need every time.  Again, this payment will be made in full.

Booking 

  1. Once a quote has been received and paid for, please send an email to agilent-msrh@imperial.ac.uk with your preferred booking dates and times (please put the subject of the email, as ‘Clustermarket customer- Order number or Reference number’.  We will then confirm or suggest alternatives.
  2. Once you receive booking confirmation, please turn up at your designated booking time, a member of the Agilent suite will allow you access and ensure that you are happy to proceed.

Any clarification to these points can be made at the training stage.

Requesting services 

By SERVICE we mean that representatives of the suite will run all analyses on your behalf and send data, interpretation may come at an additional cost.  Turn-around will depend on your requirements and noted at initial request stage.

If you require service via the suite, then we will send you a quotation via clustermarket. You may need to provide consumables at additional cost (or provided by yourself) depending on the project. If the quote is acceptable to you, then we will proceed after payment, and inform you of the next stages.

Terms and conditions

All requirements are subject to accepting the T+C’s as laid out by Imperial College ICON, which will be made available to you at the quote stage.