Guidance for supporters

Staff study in the library


  • You are good at talking and listening to people
  • You can deal calmly with emotional upset
  • You like to work with people from diverse backgrounds
  • You do not let personal assumption cloud your judgement
  • You can provide impartial support
  • You are able to maintain confidentiality 
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  • In addition to your normal role, you would need to initially agree to sign up for a two 2 year renewable commitment to being a Staff Supporter 
  • It is anticipated you would spend around a day a month on activities as a Staff Supporter
  • You would need to attend two half day training sessions as well as termly half day refresher briefings to share your learning and experiences with other staff supporters
  • You would be required from time to time to attend relevant events to publicise the scheme to the College community

Typical queries a Staff Supporter might be asked

  • Who can I talk to about requesting flexible working?
  • My manager has said that I might not pass my probation who can I talk to?
  • Some money went missing from the till - I have been suspended and I am not a member of a union, where can I get advice?
  • A member of my family has become unwell and I need to look after them, and it may affect my normal work patterns. Who can I talk to about flexible working other than my manager?
  • I am looking for career advice and unsure who can help me.  Is there anyone to talk to at the College?
  • I am concerned about a colleague who doesn’t seem themselves, what can I do?
  • I am in a support function and another member of staff shouted at me for doing my job, which I think was out of line, what should I do?

This list is not exhaustive. If you have questions on the above or want some advice, do get in touch.

Application process:

Interest & line manager approval

Great you're interested in becoming a Staff Supporter. Please seek permission from for your line manager before applying for the scheme.


To apply to the scheme please click the Apply Now. If you would like a hard copy of the application form, please get in touch with a member of the Staff Supporters Team. Please note that we are not currently accepting any new applications.

Application Form

The application form is in two stages. Stage 1 is a simple self-assessment questionnaire. Stage 2 is a brief form asking you to detail why you would like to be a Staff Supporter.

We do not expect an essay, but would like to see your motivation and interest in becoming a Staff Supporter and what you hope to get out of it. 


The application form will then be sent to the Staff Supporters Team, who will check your suitability for the position.

You will hear back within 7-10 days  and a meeting will be scheduled with the Staff Supporters Manager, Suzanne Christopher, to chat more about you and the scheme. 


Following the meeting, details will be sent to you about what happens next. Training has been scheduled to take place in February 2018.