Reception desk

For your assistance Campus Services provides manned Receptions in South Kensington buildings and buildings on our medical campuses

The Reception desks are open Monday to Friday between 08.00 and 18.00, with the exception of Biochemistry and Blackett which are open between 07.00 and 18.00. We have several staff within Reception Services that can speak more than one language. In the event of language difficulties, we may be able to assist communication with visitors with the help of our bilingual and multilingual staff.

The staffed Receptions are supported by a ‘pool’ team of Receptionists who provide cover for absencesThe buildings with staffed receptions are:

South Kensington

  • 170 Queen’s Gate (staffed part-year only), enter from Imperial College Road; ext. 58916
  • Blackett (Prince Consort Road); ext. 58911
  • College Main Entrance (Imperial Business School), (Exhibition Road); ext. 51012 and 53000
  • Faculty Building, (enter from Main Walkway); ext. 56677
  • Huxley Building, (Queen’s Gate); ext. 58907
  • Royal School of Mines (RSM), (Prince Consort Road); ext. 58913
  • Sir Alexander Fleming Building (SAF), (Imperial College Road); ext. 58923
  • Sir Ernst Chain Building - Wolfson Laboratories (Biochemistry), (Imperial College Road); ext. 58903
  • Skempton Building, (Imperial College Road); ext. 58905

The South Kensington campus Receptions Supervisor is based in the SAF Building.

Medical campuses

  • Burlington Danes (off Du Cane Road, Hammersmith campus; ext. 49696); building no. 10 on the Hammersmith buildings map.
  • Imperial Centre for Translational and Experimental Medicine (ICTEM), (off Du Cane Road, Hammersmith campus) ext. 42727; building no. 8 on the Hammersmith buildings map (pdf).

Adjacent to Hammersmith campus is:

  • Centre House, Wood Lane (White City campus); ext. 45205.

Imperial West is the College’s major new campus, White City, co-locating world class researchers, businesses and higher education partners to create value from ideas, for the benefit of society on a local, national and global scale.

The Hammersmith and White City campus Receptions are the responsibility of the Hammersmith campus’ Building Managers.

Royal Brompton campus

The Royal Brompton Receptions are the responsibility of the Royal Brompton Campus’ Building Managers.

Video Links between Receptions and Security

When Receptions are not staffed and you require Reception assistance please use the ‘Commend’ video links provided in many of these Receptions. Theses intercoms provide visual and voice communication to other manned Receptions, or to Security out of hours. Please press the ‘Assistance’ button on the intercom and when answered, speak clearly into the microphone, stating your requirements.


College staff are encouraged to contact the relevant Reception desk, in advance, by email, telephone or in person, with details of their visitors’ names and the date and time of the appointment(s). You should also please provide the Receptionist with your name and contact number so we can advise you of your visitor’s arrival.

When a Receptionist receives information about a visitor and when he/she is due to arrive at their Reception we diarise the visitor’s name, time of arrival and the notifying member of staff’s details, including extension number. We will also respond to an email to acknowledge receipt and to confirm details have been recorded We may also add that information to the handover book for other Receptionists or Security if appropriate.

South Kensington buildingsReception email
College Main Entrance (CME)  
Chemisty/Sir Ernst Chain (Bio Chemistry)
Sir Alexander Fleming (SAF)
Royal School of Mines (RSM) 
170 Queen’s Gate 
Alumni Reception
Medical Campuses buildingsReception email
Burlington Danes, Hammersmith
Imperial Centre for Translational and Experimental Medicine (ICTEM), Hammersmith
Centre House 
Guy Scadding (GSB), Royal Brompton 
Emmanuel Kaye (EKB), Royal Brompton

Visitor Passes

  • Visitor passes are available from all manned Receptions.
  • Conference delegates are issued a separate badge- by the Conference Receptionist- on entering the destination building. The badge will indicate the date of the conference and the room in which it is being held.
  • South Kensington Receptions have A5 colour campus maps for distribution to customers. We also have access to a more substantial ‘Walking Guide’ for South Kensington campus which can be useful for those visiting.

Control of keys

The security of our buildings is of critical importance to the College and therefore it is essential that a robust and effective key management policy be applied across the built estate.

The responsibility for deciding who has what access to academic areas and when lies with the relevant Head of Department. The designation and maintenance of key and lock systems, which are intrinsic to our buildings is provided by the Estates Division.

The relevant Building Manager manages the provision of keys and locks in line agreed specifications and the security profile (matrix) for their buildings.

  • A key may only be issued to an authorised individual (Building Managers provide Receptions with a list of authorised personnel). Master keys will not be issued.
  • Details of the person to whom the key is issued will be recorded and the key signed for. An estimated time of return of the key must be given by the individual.
  • The individual to whom the key is issued takes full responsibility for ensuring that the room is made secure at the end of use, and if the room is left unoccupied for any period, e.g. at lunch time etc. Keys should please be returned immediately to the Reception once the room is no longer in use.
  • Replacement costs of lost keys may be charged back to the relevant individual / Department.
  • As stated above, the Reception desks, where manned, are open between 8.00hrs and 18.00hrs. In the event that keys are required outside of these hours, arrangements should be made to collect keys from and return them to Security.

Receptionists will inform Security and Building Managers of any keys that have not been returned at the end of the day.

Found Property

All staffed Reception desks have ‘Found Property’ forms, plastic bags and security tags for found property. When an item of found property is handed in, Receptionists fill out the form, place the found item in the plastic bag and seal the bag using a security tag. At South Kensington, this bag, along with the associated paperwork, is taken to the Sherfield Security Control Room at the end of the day for their safekeeping.

In the event we receive found property and there is an owner’s name, we check the name and see if they are a member of the College, using Microsoft Outlook. If they are a College member, we will email them and inform them that an item of their property has been handed in, stating clearly where it has been handed in and from where they can collect it.

Access and services for disabled persons

DisabledGo is a national organisation which provides free online access guides to over 80,000 venues across the UK and Ireland, including Imperial College.

Post and deliveries

Not all of our Receptions are able to handle post. Personal deliveries should be to Amazon Lockers. We will advise key building contacts should there be disruption to postal delivery or collection services. We will contact addressees should large or heavy deliveries be received.

In each of the Reception areas handling post there is a logbook for recorded post. These logbooks are maintained to ensure the safe receipt of packages to the recipient. We also log the delivery number and how and when notification of the delivery was made to the recipient (i.e. by telephone or email).

Courier collections are also entered into the delivery logbook. Receptionists note the name of the person sending the package, the company that has picked up the package and the date and time of collection. We clearly mark in the book that the package is a ‘pick-up’ and not a delivery.

Some Academic Departments receive deliveries of chemicals, biological and radiological substances, sometimes packed in “Cardice” (solid Carbon Dioxide). Sometimes these will need to be refrigerated or kept frozen, or to be placed in flammable storage cabinets; if we are unsuccessful in contacting the parcel owner and appropriate storage is not available, we will discuss alternative arrangements with the Receptions Supervisor or the relevant Departmental Safety Officer.