How do I join a staff membership scheme?

You can to join online using the Ethos Membership system.

Can I use the gym straight way once registered as a Staff Member at Ethos?

Before you use the gym you will need to book a Fitness Orientation. This can be booked at reception and runs several times a day. Orientations take 45 minutes to complete. Once you have completed the orientation your swipe card will open the gym door two to four days afterwards.

When is the start date of my membership?

Your membership will start the day you join online.


How do I cancel my membership?

If you have a Basic Staff Membership or Club Imperial Membership, your membership can only be cancelled online on the Ethos Memberships System. Just follow the on-screen cancellation process. 

Cancellation can be done at anytime but will not come into effect until the membership's 6 month contract obligation period has been completed.

Cancellation must be done prior to the first day of any given month to prevent payment being taken on the 24th of that month via the usual salary deduction process.

How do I upgrade or downgrade my Club Imperial membership?

To upgrade or downgrade your Club Imperial membership please contact 

How do I renew my membership?

All membership can be renewed online using the Ethos Membership System two days prior to their end date. If your membership has passed its end date, you will then need to re-join online using the Ethos Membership System.  

Can I freeze my membership?

Staff members cannot freeze their memberships. 

I don't have classes or squash included in my membership but would like to use these facilities. What do I do?

You can either pay to attend classes or play squash on a per visit basis; or alternatively you can buy an 'Unlimited Classes Membership' or 'Unlimited Squash Membership'.

How do I join the 'Unlimited Classes Membership' or the 'Unlimited Squash Membership'?

You can join online using the Ethos Membership System. You can only purchase the 'Unlimited Memberships' if you have a primary Ethos membership such as Basic Staff Membership and Club Imperial Memberships.

What is the 'Unlimited Classes Membership' / 'Unlimited Squash Membership'?

The Unlimited Memberships are monthly based memberships and allow you to have unlimited access to either fitness classes or squash respectively. Unlimited Memberships are subject to the fair usage policy which can be found in our Ethos Staff Memberships Terms and Conditions (pdf).

The 'Unlimited Memberships' will replace the class/squash 10's cards. The 10's cards will no longer be available from 11 June 2015. 

What will happen to the 10's cards that I have already purchased?

You can carry on using your existing 10's card until it expires. However, you will not be able to purchase new class or squash 10's cards from Thursday 11 June 2015. The 10's cards will be replaced with 'Unlimited Classes Membership' and the 'Unlimited Squash Membership'.

Do you have a 'Swim Only' Membership?

We do not offer a 'Swim Only' Membership, but all Club Imperial memberships include free access to use the swimming pool.

Ethos membership system

How does the Ethos Membership System Work?

Staff members will be asked to enter their CID number and their information will be automatically found on the system. If the information is correct, then continue the registration process.

Once your personal information is entered use the wizard to select your desired membership.

'Unlimited Memberships' can only be purchased if you have a primary membership e.g. 'Basic Staff Membership' or 'Club Imperial Memberships'. Payment for 'Unlimited Memberships' will be taken at reception on your first visit. Payment for Club Imperial memberships will be taken from your salary each month. 

What if I joined the wrong membership?

Please visit the Ethos reception in person and a member of staff there will be able to assist you.

How do I renew or cancel my membership using the Ethos Membership System?

You can renew your memberships online using the Ethos Membership System . Options to renew or cancel your membership will appear once you enter your CID number and confirm your personal details. Follow the wizard to renew or cancel the membership.

Ethos online booking system

What is Ethos Online Booking System?

The new Ethos Online Booking System will allow you to book sports hall activities, squash or fitness classes online. 

How to I register to use the system?

You will be able to register for the Ethos Online Booking System online at:

How to I make a booking online?

1. Select 'Activities' for sports hall activities or squash; select 'Classes' for fitness classes on the left hand side bar
2. Search for the activities/courses that you would like to book
3. Select the date and time and the available spaces will be displayed
4. Add the desired time to your basket and proceed to check out 

How far in advance can I make a booking?

Bookings can be made up to six days in advance using the Online Booking System

How many activities or classes can I book at one time?

Bookings are limited to three per day and a maximum of 21 in a seven day period. This is for all bookings including a combination of squash, sports hall activities or classes. 

Can I cancel a booking online?

No, you will not be able to cancel your booking online. If you can't attend your booked session, please call Ethos reception and a member of staff will be able to re-schedule your booking. Please note that bookings are not refundable.

General questions

What is the Unlimited Classes or Squash fair usage policy?

If you book an activity and fail to attend three times, your membership will be suspended for a week.

How do I book a class, squash or other activities at Ethos?

You can book sports hall activities, squash and fitness classes using the Ethos Online Booking System (see section above). Alternatively, you can book in person at Ethos reception or over the phone on 020 7594 6660.

Can I bring a guest?

Students are not permitted to bring guests to the centre.

When is staff only time in the gym?

Staff only time is Tuesdays from 12.00 - 13.30 and 17.00 - 18.30; and Thursdays from 12.00 - 13.30. 

How many people are allowed at a time?

  • 2 people for squash
  • Up to 4 people for badminton
  • Up to 10 people for half-court basketball
  • Up to 15 people for five-a-side, basketball, netball, volleyball, hockey, handball or futsal

Are spectators allowed to access?

Due to space restrictions and health and safety concerns, Ethos usually doesn't allow spectators.

How much are the health treatment services offered at Ethos?

For treatment prices and to book, you need to contact the therapists directly. Visit the Sports Therapy page for more information. 

Do you still sell class / squash 10's cards?

We will no longer sell class or squash 10's cards from 11 June 2015, but we will honour any remaining tickets you have left. 

How long are 10's cards valid for?

10's cards are valid for six months from the date of purchase.

Do you rent out towels?

No, but we sell towels at the reception.

Can children use the facilities at Ethos?

Children are permitted to use the pool or squash courts from 09.00 - 11.00 on Saturdays and Sundays. Children must be over 5 years old and able to swim a length unaided to use the pool. You must be 16 years old or over to use the gym.