The Resolution Policy and Procedure replaces the Grievance Policy and supports the College’s commitment to promoting and nurturing a positive working environment with good working relationships where people are treated with mutual respect. The Resolution Policy and Procedure aims to provide members of staff with a reasonable and prompt opportunity to resolve any complaints and aims to secure constructive and lasting solutions to workplace conflict.
The College encourages employees to raise issues expediently to enable effective resolution.
This policy applies to all College employees in the Learning and Teaching, Research and Professional, Technical & Operational Services Job Families. Academic staff are governed by the College Charter and Statutes 2007 and the formal procedures for Academic Staff are available on the College Central Secretariat website. The informal routes to resolution set out in this policy may be offered to Academic staff as part of informal conflict resolution.