Our Mission is to support the delivery of organisational change and to promote a culture of continuous service improvement across the College
Imperial is recognised worldwide for being at the forefront of education and research and, at the foundations of our academic excellence, our professional staff play an essential role. With this in mind, the Provost’s Board and Council agreed that Imperial should address the goal of achieving excellence in our academic support operations with a measure of urgency. We are working to achieve our goal of excellence in academic support operations, reducing duplicated effort and tackling inefficient processes to deliver excellent, more effective services.
- Support the delivery of organisational change across the College.
- Develop Operational Improvement capability within our Support Services, providing staff with the skills and tools to implement service improvements.
- Support the development of a culture of continuous improvement across the College.
- Provide transformation investment governance, reporting and assurance services, with the appropriate balance of oversight and resource effort.
What We Do
Training and Coaching
Our training courses teach the principles and skills that equip staff members to run and participate effectively in improvement activities leading to operational excellence. We can offer advice, coaching and quality assurance to staff running their own improvement initiatives. Or offer more direct involvement, always with the aim of passing on the skills we are using.
Methods and Tools
Our methods and tools library will include guidance, principles, templates and examples of good practice for a wide range of activities you might undertake when designing and implementing improvements. We are in the process of developing this library. If you need any of the tools or templates please contact us.
Community of Practice
The Operational Excellence Community of Practice is a network of staff who, having attended the training, are interested in further developing their skills in the continuous improvement methods. Through the network, staff can share their experiences, gain peer support, and use their new skills in the field to contribute to Operational Excellence across the College.