Our Mission is to support the delivery of operational improvements and embed a culture of continuous improvement across the College.

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For enquiries about the Operational Excellence Programme, please contact the team directly:


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OE Newsletter

Imperial is recognised worldwide for being at the forefront of education and research and, at the foundations of our academic excellence, our professional staff play an essential role. With this in mind, the Provost’s Board and Council agreed that Imperial should address the goal of achieving excellence in our academic support operations with a measure of urgency.  Operational Excellence is the vehicle used to achieve our goal of excellence in academic support operations, reducing duplicated effort and tackling inefficient processes to deliver excellent, more effective services.

Our Aims

  • Excellence in academic support operations (Operational Excellence)
  • Processes that are simpler, more effective and more satisfying for the end users, both staff and students


  • Embed a culture of continuous improvement across the College to deliver consistent, high quality professional services
  • Develop a sustaining Operational Excellence capability within the college, providing staff with the skills and tools to design and implement improvements
  • Support the delivery of operational improvements across the College
  • Maximise our investment of College resources in our core educational and research mission
  • Identify and exploit new technologies to improve our academic and professional support services

OE Team