Training and Engagement
Imperial’s Operational Excellence team can offer you the skills and support you need to improve services and processes
Our coaches and trainers support College-wide programmes as well as local team projects. We use a range of skills and techniques to help you optimise your area of work and associated processes. We offer a range of courses that introduce the OE approach and techniques, giving you the skills to identify opportunities for service improvement. Over 450 College staff have attended our OE introduction course and we offer staff the opportunity to develop their skills further through our Practitioner and Masterclass sessions.
If you would like further information about the methodology or how OE can support your department, please email the Operational Excellence team.
Level 1: Introduction to Operational Excellence
- Monday 13 May 09:30-16:30, South Kensington Campus FULLY BOOKED
This training session will provide you with an awareness of the Operational Excellence principles and underlying concepts. After the session you will be able to apply basic tools for identifying operational and service improvement and some techniques for team problem solving. Topics covered:
- Overview and brief history of Operational Excellence
- The five OE Principles and how to apply them
- Practice some of the OE tools (User journey, Runners, Repeaters and Rarities, SIPOC, Value & Waste) and problem solving techniques (5 Whys, Affinity Diagram, Fishbone)
- OE at Imperial College London
What you will gain:
- Understand and be able to explain the five OE principles
- Recognise non-value added activities in a process
- Understand how to start identifying improvement opportunities at work
- Apply OE tools to improve processes and user experience
Who is the course for? All staff
How long is it? 1 day (typically between 09:00-17:00)
How much does it cost? It is free
Level 2: Operational Excellence Practitioner Training
- Thursday 11 April 09:00 - 17:00, South Kensington Campus
- Wednesday 12 June 09:00 - 17:00, South Kensington Campus
Building on the Introduction session, this training will provide you with the skills to analyse and prioritise operational and service improvements and it will allow you to start leading (with some support) problem solving exercises in your area. In this training session you will gain experience of using a range of tools and techniques. Topics covered:
- Voice of the User, Demand analysis, VSM and Process mapping
- Standards, SECAR, Visual Management, 5S, WILO
- PDCA, Pareto, Project Charter
Who is the course for? Staff who have completed the Introduction to Operational Excellence training and wish to implement the methodologies learned.
How long is it? 1 day (typically between 09:00-17:00) plus 8 hours of practice in a project in the next 3 months
How much does it cost? It is free
|Influencing Stakeholders||Thursday 6 June, South Kensington Campus
||This session will take you through identifying different stakeholder types and describe different influencing approaches you can adopt to make engagement with them more effective.|
|Process Optimisation||Tuesday 9 April, South Kensington Campus||
This session will introduce you to the different types of service and process wastes that can occur. You will discover how to:
|Managing Resistance||Tuesday 7 May, South Kensington Campus||This session will take you through the psychology behind why people resist change in an organisational setting and what you can learn from it. You will also be introduced to different approaches to positively lead and motivate people through cultural and organisational change.|
|Workplace Organisation||Thursday 23 May, South Kensington Campus
||This session will provide you with tools and techniques to make your working environment more efficient and effective. Topics covered include physical workplace management using the 5S technique, digital management of files and folders, effective meeting techniques and bringing it all together showcasing an example project from the OE team.|
|Voice of the User||Tuesday 18 June, South Kensington Campus
This masterclass covers the elements we need to consider whilst gathering our customer or user requirements and what they value, including:
|Structured Problem Solving||Dates TBC||
This session takes you through a Structured Problem Solving approach following the DMAIC (Define, Measure, Analyse, Improve, Control) lifecycle. This approach is easy to follow and ensures you are asking the right questions and gathering the correct information at each stage to ensure that whatever you implement sticks.
|Ideas Generation for Problem Solving||Dates TBC||
This session will cover the basics of writing a problem or opportunity statement and describing your end goal. Then we dive into discovering a range of techniques you can use to generate ideas to solve a problem or implement a new solution.
|Introduction to Process Mapping||Thursday 4 July, South Kensington Campus||
This session takes you through the following:
|User Journey Mapping||Dates TBC||
This session will introduce you to user/customer journey maps, which present a timeline of all the touchpoints between a user/customer and your service, including all channels in which they happen. We will look at a range of approaches and examples of maps and take you through an Imperial example.
|Introduction to Capacity Management||Wednesday 17 July, South Kensington Campus||
This session will introduce you to tools and techniques to assist you in capacity management as well as balancing demand and supply for your service or process.