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Reviewing the systems, processes, organisational structures and approach to service delivery for HR across the College

Project Overview

The Human Resources Vision 2020 outlines HR’s commitment to designing and delivering it's services to be frictionless and integrated, time efficient and value-adding.  This project seeks to review the systems, processes, organisational structures and approach to service delivery for HR across the College in order to ensure its provision at Imperial is flexible and responsive whilst being as efficient as possible, both in terms of financial outlay and the time required to navigate processes.  

The project aims to achieve this via three concurrent elements:

  1. Process review
  2. Systems review
  3. Operating model review

Vision and goals

Aims

An improved customer experience. This means ensuring services are easy to access, processes are streamlined, and we are meeting customers' needs.

Effective and efficient delivery of HR services. This means creating a situation where the personal touch is delivered where required but where appropriate, a more cost-effective solution such as online guidance and self-service are in place.

Improved consistency of access and delivery of services. This means that staff across College will have access to the same range of services and they will be delivered in a consistent way.

Improved HR staff job satisfaction.

Benefits

Increased customer satisfaction. Ease of access, efficiency, consistency of delivery and meeting needs.

Decreased HR staff costs.

Increased HR staff job satisfaction. Including opportunities for development and progression.

Increased staff competencies. Skills training offered as part of the operating model implementation.