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Our coaches and trainers support College-wide programmes as well as local team projects. We use a range of skills and techniques to help you optimise your area of work and associated processes. We offer a range of courses that introduce the Operational Improvement approach and techniques, giving you the skills to identify opportunities for service improvement. Over 450 College staff have attended our Introduction to Operational Improvement course and we offer staff the opportunity to develop their skills further through our Practitioner and Masterclass sessions. 

If you would like further information about the methodology or how we can support your department, please email the Operational Improvement team.

Training

Level 1: Introduction to Operational Improvement

Dates: 

  • Thursday 15th October 2020 -  9.30 am - 4.30pm 
  • Wednesday 2nd December 2020 - 9.30 am - 4.30 pm 

This training session will provide you with an awareness of the Operational Improvement principles and underlying concepts. After the session you will be able to apply basic tools for identifying operational and service improvement and be able to implement a methodology for team based problem solving. 

Topics covered include:

  • Overview of Operational Improvement and how we use it at Imperial
  • The five Operational Improvement principles and how to apply them
  • Developing a simple understanding of process improvement
  • Team based problem solving

What you will gain:

  • Understand and be able to explain the five Operational Improvement principles
  • Recognise non-value added activities in a process
  • Understand how to start identifying improvement opportunities at work
  • Understand and implement team based problem solving tools and techniques

Who is the course for? All staff

How long is it? 1 day (typically between 09:00-17:00)

How much does it cost? It is free

Level 2: Operational Improvement Practitioner Training

Dates: 

  • Monday 9th November 2020 - 9.30am - 4.30pm 

Building on the Introduction session, this training will provide you with the skills to analyse service and operational improvements in your area. In this training session you will gain experience of using a range of tools and techniques. 

Topics covered include:

  • Understand approaches for gathering the Voice of your Customer
  • Applying a Visual Management System
  • Using the principles of Process Mapping
  • Exploring Process Optimisation
  • Capturing Process Performance

What you will gain:

  • Apply OI tools and techniques to improve user experience
  • Apply OI tools and techniques to map a process, analyse and improve it
  • Understand the elements involved in managing a process
  • Use Visual Management tools to aid decision making

Who is the course for? Staff who have completed the Introduction to Operational Improvement training and wish to implement the methodologies learned.

How long is it? 1 day (typically between 09:00-17:00) 

How much does it cost? It is free

Operational Improvement Trainers

Jackie Stewart

jackie

Jackie Stewart
Operational Improvement Coach