Frequently asked questions
Keeping in touch
How can I send a delivery to my son / daughter in student halls?
All students living in halls have a personal locker or pigeonhole to receive their mail. Larger deliveries are usually received by hall staff and the recipient will be notified of where and when to collect their parcel. For instructions on how to address your mail to various halls of residence, please visit our accommodation web pages.
How can I find out about my son / daughter’s academic progress?
Your child’s academic progress is of the utmost important to us. Our teaching, facilities and support services are all designed to offer the best possible education to our students. However, due to Data Protection laws, we are unable to release any information on the academic progress of any of our students except to the student themselves. The best way to keep up with your child’s progress is simply to talk to them. If you are a worried about their progress, or feel they need some extra support, you may wish to talk to them about the various academic and personal support services we offer at the College.
Where can I find out about graduation ceremonies?
Imperial’s graduation ceremonies are held in the historic Royal Albert Hall, right next to our South Kensington campus. Full details of the day, and how your son/daughter can register, can be found on our graduation webpages.
I live overseas, how can find out what Imperial is doing in my part of the world?
Imperial actively pursues international partnerships to ensure that our work achieves maximum benefit for all of society. Visit our Global Imperial web pages for the latest news on our international collaborations.
Can I park on campus?
The South Kensington car park is open to the public, on a chargeable basis, during evenings and weekend. Find out more about Parking for the public
The nearest pay and display car parking is in Prince Consort Road and Queen's Gate. Visit the Royal Borough of Kensington and Chelsea website for more information about parking in the area.
What can my son / daughter expect in their first week at Imperial?
The first week of term is known as ‘Welcome Week.’ There is a whole timetable of events to help new students settle in before lectures begin, including welcome talks, the Imperial College Union Freshers’ Fair, and social events such as the Freshers’ Ball. More information will be provided to all students in their induction.
Where can I find information about Imperial’s student accommodation?
Imperial offers a range of accommodation options for undergraduate and postgraduate students tailored to a variety of budgets and requirements. You can find full details, as well as advice on seeking private accommodation in London, on our accommodation web pages.
Is it possible for my son / daughter to change their course?
Many degrees within the same department have a common structure for the first year or two, so transfer to a different course within the same department is usually possible providing that the department agrees to the request. Transferring to a course in another department is more complicated and will depend on many different factors, including availability of places and similarity of course content, so cannot be guaranteed.
If your son/daughter wishes to change the course they are on, they should speak to their department as soon as possible.
Is there financial support available to students?
If your son/daughter is in genuine financial difficulty, he/she may be eligible to apply for emergency financial support through the Student Support Fund. The Fund offers a one-off payment of up to £2,000 to cover such emergencies as last minute accommodation and travel necessities, equipment and childcare. It does not have to be repaid. Some Faculties also have hardship funding that their students can apply for.
Emergency loans (which have to be repaid) are also available.
If your son/daughter has chosen to undertake a placement as part of his/her degree, he/she may be eligible to apply for some extra funding. More information can be found on our undergraduate funding page.
What if my son / daughter becomes ill on campus?
All students are advised to register as an NHS patient with a GP practice in their local area. Imperial has several medical facilities near to student halls and all students will receive a registration form when moving in to their accommodation. Find out more about the nearest medical clinics.
My son / daughter has a question about their visa – who should they speak to?
The International Student Support team provides specialist immigration advice to prospective and current Imperial College students, with particular expertise in Tier 4 (General) student visas, Short-term Study visas and options to remain in the UK to work after study.
Following the results of the EU referendum in June, we are urgently seeking clarification from the government on the visa and fee status of non-UK European Union students. We will update the student community as we learn more, but remain determined that political changes will not hold Imperial back from delivering excellence in research and education for the benefit of global society.
My son / daughter has specific dietary requirements – will these be catered for on campus?
Taste Imperial, the College’s Catering department, provides fresh food and drink across all of Imperial’s campuses for students, staff and visitors. To meet the needs of Imperial’s diverse and multinational community, we serve food from around the globe, offering a variety of products and ensuring that vegetarian, halal and gluten free options are available. Visit our Food and drink web pages for more information.
What career advice do you offer to students?
Imperial offers comprehensive career advice to students via individual consultations and an extensive events programme throughout the academic year. This support is available to students from their very first day and remains available to Imperial alumni after graduation. Find out more about our Careers Service.
My son / daughter is about to graduate. What support does the College offer to its alumni?
Once students graduate from Imperial, they join a community of over 180,000 former students in 192 countries. It’s a community that includes prestigious prize winners, inventors, business leaders, scientists, engineers, doctors, journalists, researchers and entrepreneurs – united in their shared experience of studying in London at one of the best universities in the world. But the relationship with Imperial need not end at graduation, in fact we encourage our alumni to keep in touch with the College and with each other. Imperial alumni enjoy a range of exclusive perks including invitations to events, careers support, networking opportunities, and access to an alumni lounge and meeting space on our South Kensington Campus. Find out more on our Alumni web pages.