BibTex format
@article{Flott:2016:10.1136/bmjqs-2016-005223,
author = {Flott, KM and Graham, C and Darzi, A and Mayer, E},
doi = {10.1136/bmjqs-2016-005223},
journal = {BMJ Quality & Safety},
pages = {502--507},
title = {Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed},
url = {http://dx.doi.org/10.1136/bmjqs-2016-005223},
volume = {26},
year = {2016}
}