I am the ICT Customer Services Manager for the Business School. I am responsible for the quality of support and advice provided to the Business School by ICT. It is my role to deliver a single point of contact into technical and non-technical resources, from chasing the progress of incidents and problems through to arranging support and assistance for operational activities that underpins the direction of the Business School.
I ensure that ICT delivers exceptional levels of service, as well as providing the Business School with a single point of contact for day to day issues and plans, making sure that customer satisfaction is continuously improving and the performance criteria of the service level agreement (SLA) are being achieved at all times. It is my intention to build valuable lasting relationships with Business School customers.