Imperial College London
Alternate

DrDipankarNandi

Faculty of Medicine, Department of Brain Sciences

Professor of Practice (Neurosurgery)
 
 
 
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Contact

 

+44 (0)20 3311 1182d.nandi

 
 
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Location

 

Lab BlockCharing Cross Campus

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Summary

 

Publications

Citation

BibTex format

@article{Khan:2014:10.1136/bmjquality.u203956.w1881,
author = {Khan, A and Naushad, Chaudhry M and Khalid, S and Nandi, D},
doi = {10.1136/bmjquality.u203956.w1881},
journal = {BMJ Qual Improv Rep},
title = {Improvement of patient satisfaction with the neurosurgery service at a large tertiary care, London-based hospital.},
url = {http://dx.doi.org/10.1136/bmjquality.u203956.w1881},
volume = {3},
year = {2014}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - Patient satisfaction is central to healthcare provision and the effective running of any surgical unit. Following on from both formal and informal feedback, we decided to look objectively at patient satisfaction with the neurosurgery service at a large tertiary care hospital in London and identify areas that needed improvement within the unit. Patient satisfaction was looked at with respect to four different aspects of the neurosurgery service: the surgeons, ward doctors, nurses, and hospital services. A questionnaire-based cross-sectional study was conducted and once the data were collected a plan of action to improve service provision was put into place. Data were collected from 150 patients over a 3 month period from September to November 2012. Interventions were made and data re-collected from 150 patients from January to March 2013. With regards to satisfaction with the neurosurgery service, 76.7% (n=115) were satisfied; following implementation of our measures for improvement, which included staff education, meetings and posters, this figure increased to 90.6% (n=136, p<0.001 on Chi-square testing). In conclusion, patient satisfaction should be at the crux of patient care, with a strong focus on effective communication skills, and can be improved by identification of issues by direct patient feedback and subsequent action based on this.
AU  - Khan,A
AU  - Naushad,Chaudhry M
AU  - Khalid,S
AU  - Nandi,D
DO  - 10.1136/bmjquality.u203956.w1881
PY  - 2014///
SN  - 2050-1315
TI  - Improvement of patient satisfaction with the neurosurgery service at a large tertiary care, London-based hospital.
T2  - BMJ Qual Improv Rep
UR  - http://dx.doi.org/10.1136/bmjquality.u203956.w1881
UR  - https://www.ncbi.nlm.nih.gov/pubmed/26733061
VL  - 3
ER  -
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