BibTex format
@article{Tether:2010,
author = {Tether, BS and Stigliani, I},
journal = {Touchpoint: The Journal of Service Design},
title = {Service design 2020: What does the future hold and (how) can we shape it?},
volume = {1},
year = {2010}
}
Business School
Associate Professor of Design and Innovation298Business School BuildingSouth Kensington Campus