Imperial College London

Jackie van Dael

Faculty of MedicineDepartment of Surgery & Cancer

Research Postgraduate







Centre for Health Policy, Room 1035Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus





Jackie van Dael is a PhD candidate at the NIHR Imperial Patient Safety Translational Research Centre (NIHR Imperial PSTRC) & London School of Economics (LSE). Her research focuses on developing evidence-based approaches towards systematic inclusion of patient and public voice to drive organisational change in healthcare institutions. Her PhD project is conducted in partnership with LSE’s Department of Psychological and Behavioural Science and The Helix Centre.

Jackie developed her interest in patient voice during her previous role as a researcher at the Psychology and Behavioural Sciences department at the London School of Economics and Political Science (LSE) where she helped to develop citizen-based methodologies tor institutional change. 

Jackie holds an MSc in Social and Cultural Psychology (LSE) and a double undergraduate degree in Social and Clinical Psychology (Universiteit van Amsterdam).



van Dael J, Reader T, Gillespie A, et al., 2020, Learning from complaints in healthcare: a realist review of academic literature, policy evidence, and frontline insights, Bmj Quality and Safety, ISSN:2044-5415

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