Imperial College London

Jackie van Dael

Faculty of MedicineDepartment of Surgery & Cancer

Research Postgraduate
 
 
 
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Contact

 

j.van-dael18

 
 
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Location

 

Centre for Health Policy, Room 1035Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus

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Summary

 

Summary

Jackie van Dael is a Research Postgraduate at the NIHR Imperial Patient Safety Translational Research Centre (NIHR Imperial PSTRC). Her research examines healthcare complaints processes in secondary care, and works towards improving organisational listening to patient complaints.

Jackie developed her interest in patient voice during her previous role as a researcher at the Psychology and Behavioural Sciences department at the London School of Economics and Political Science (LSE) where she helped to develop service-user based methodologies for organisational learning.

Jackie holds an MSc in Social and Cultural Psychology (LSE) and a double undergraduate degree in Social and Clinical Psychology (Universiteit van Amsterdam).