Imperial College London

Jackie van Dael

Faculty of MedicineDepartment of Surgery & Cancer

Research Associate







Centre for Health Policy, Room 1035Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus





Jackie van Dael is a post-doctoral Research Associate at the Imperial College NIHR Patient Safety Translational Research Centre (NIHR Imperial PSTRC).

She completed her PhD at NIHR Imperial PSTRC in 2021 in collaboration with the social psychology department at the London School of Economics (LSE). Her thesis focused on developing evidence-based approaches towards systematic inclusion of patient and public voice to drive organisational change in healthcare institutions, using a range of methods (e.g. realist review, data linkage and integration, multi perspective analysis). Prior to her PhD, Jackie worked as a researcher at LSE for several years.

Jackie now works on a range of projects in health services research and policy, where she uses theory and methods from social sciences to improve the safety and quality of care. This includes research on patient-clinician communication; risks and unintended consequences of technology in care; and inequity in the development and deployment of data-driven health technologies. She also performs teaching work for the Health & Society Module of the MSc Health Policy at Imperial College.

Jackie holds an MSc in Social and Cultural Psychology (LSE) and a double undergraduate degree in Social and Clinical Psychology (Universiteit van Amsterdam).



Neves AL, van Dael J, O'Brien N, et al., 2021, Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic, Journal of Telemedicine and Telecare, ISSN:1357-633X

van Dael J, Smalley K, Gillespie A, et al., 2021, Getting the whole story: integrating patient complaints and staff reports of unsafe care, Journal of Health Services Research and Policy, ISSN:1355-8196

Ghafur S, Van Dael J, Leis M, et al., 2020, Public perceptions on data sharing: key insights from the UK and the USA, The Lancet Digital Health, Vol:2, ISSN:2589-7500, Pages:E444-E446

van Dael J, Reader T, Gillespie A, et al., 2020, Learning from complaints in healthcare: a realist review of academic literature, policy evidence, and frontline insights, Bmj Quality and Safety, Vol:29, ISSN:2044-5415, Pages:684-695


van Dael J, Gillespie AT, Reader TW, et al., 2020, Patient and staff perceptions of safety and risk: triangulating patient complaints and staff incident reports towards a dual perspective on adverse events, Society for Social Medicine & Population Health, BMJ PUBLISHING GROUP, Pages:A40-A40, ISSN:0143-005X

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