I started my position as Customer Services Manager for Support Services in March 2019. I will be the single point of contact for customers to discuss any on going issues.
My role is to deliver an outstanding customer experience and to be consistent across all areas and ensure that ICT delivers exceptional levels of service to its customers. I will collaborate between various departments to arrange support and assistance for operational activities and ensure that ICT provides a high level of quality on the information and advice they offer across Support Services.
My long term aim is to build a trust relationship with my customers and ensure customer satisfaction is continuously improved and that service level agreements (SLA) are being achieved at all times.