Summary
I started my position as Customer Services Manager for Support Services in March 2019.
My role is to be the interface between our customers and ICT, collaborating between various departments to arrange support and assistance for operational activities or to escalate any ongoing issues.
I aim to deliver exceptional levels of service and build a trust relationship with my customers. I will ensure customer satisfaction is continuously improved and that service level agreements (SLA) are being achieved at all times.
Email: k.chaggar@imperial.ac.uk