Imperial College London

Kelsey Flott

Faculty of MedicineDepartment of Surgery & Cancer

Research Assistant in Patient Experience and Patient Safety
 
 
 
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Contact

 

k.flott14

 
 
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Location

 

Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus

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Summary

 

Publications

Publication Type
Year
to

7 results found

Flott K, Fontana G, Dhingra-Kumar N, Yu A, Durkin M, Darzi Aet al., 2017, Health care must mean safe care: enshrining patient safety in global health, LANCET, Vol: 389, Pages: 1279-1281, ISSN: 0140-6736

JOURNAL ARTICLE

Flott K, Hounsome L, Vuik S, Darzi A, Mayer Eet al., 2017, A patient-centric approach to improving experience in urological cancer care, JOURNAL OF CLINICAL UROLOGY, Vol: 10, Pages: 39-46, ISSN: 2051-4158

JOURNAL ARTICLE

Flott KM, Graham C, Darzi A, Mayer Eet al., 2017, Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed, BMJ QUALITY & SAFETY, Vol: 26, Pages: 502-507, ISSN: 2044-5415

JOURNAL ARTICLE

Flott K, Callahan R, Darzi A, Mayer Eet al., 2016, A Patient-Centered Framework for Evaluating Digital Maturity of Health Services: A Systematic Review, JOURNAL OF MEDICAL INTERNET RESEARCH, Vol: 18, Pages: 153-162, ISSN: 1438-8871

JOURNAL ARTICLE

Flott K, Darzi A, Mayer E, 2016, EVALUATION FRAMEWORK FOR PATIENT SAFETY INCIDENT REPORTING SYSTEMS, INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, Vol: 28, Pages: 8-9, ISSN: 1353-4505

JOURNAL ARTICLE

Mayer E, Flott K, Callahan RP, Darzi Aet al., 2016, National Reporting and Learning System Research and Development

This report presents the findings of the NRLS Researchand Development Programme conducted by thePatient Safety Translational Research Centre (PSTRC)and the Centre for Health Policy (CHP) at ImperialCollege London.It sets out the current state of affairs regardingpatient safety incident reporting in the NHS, andspecifies where the most pressing areas of concerns are,including thorough descriptions of the various incidentreporting systems used in the NHS today. Furthermore itidentifies areas for improvement in the overall landscapeof incident reporting, and suggests how systems like theNRLS can capitalise on developments in technology.The main body of the report is then devoted toexplaining the findings from the research programme. Theresearch was divided into four domains, and the reportdetails the new findings discovered about each of them:1. Purpose of incident reporting in healthcare2. User experience with reporting systems3. Data quality and analysis4. Effective feedback for learningBuilding on these findings, the report moves on to describehow they can be applied to the next generation ofincident reporting. Specifically, it focuses on a prototypefor a new incident reporting system that incorporates theimprovement ideas generated by the research.Finally, the report concludes with a description ofan evidence-based framework for evaluating incidentreporting systems and an ‘Achievement Toolkit’ often recommendations for improvements to incidentreporting systems.

REPORT

Graham C, Flott K, King J, Gibbons E, Jenkinson C, Fitzpatrick Ret al., 2015, Strategies and challenges for monitoring patient experience at the local level, International Journal of Healthcare Management, Vol: 8, Pages: 1-3, ISSN: 2047-9700

JOURNAL ARTICLE

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