9 results found
Flott K, Darzi A, Gancarczyk S, et al., 2018, Improving the Usefulness and Use of Patient Survey Programs: National Health Service Interview Study, JOURNAL OF MEDICAL INTERNET RESEARCH, Vol: 20, ISSN: 1438-8871
Flott K, Fontana G, Dhingra-Kumar N, et al., 2017, Health care must mean safe care: enshrining patient safety in global health, LANCET, Vol: 389, Pages: 1279-1281, ISSN: 0140-6736
Flott K, Hounsome L, Vuik S, et al., 2017, A patient-centric approach to improving experience in urological cancer care, JOURNAL OF CLINICAL UROLOGY, Vol: 10, Pages: 39-46, ISSN: 2051-4158
Flott KM, Graham C, Darzi A, et al., 2017, Can we use patient-reported feedback to drive change? The challenges of using patient-reported feedback and how they might be addressed, BMJ QUALITY & SAFETY, Vol: 26, Pages: 502-507, ISSN: 2044-5415
Flott K, Callahan R, Darzi A, et al., 2016, A Patient-Centered Framework for Evaluating Digital Maturity of Health Services: A Systematic Review, JOURNAL OF MEDICAL INTERNET RESEARCH, Vol: 18, Pages: 153-162, ISSN: 1438-8871
Flott K, Darzi A, Mayer E, 2016, EVALUATION FRAMEWORK FOR PATIENT SAFETY INCIDENT REPORTING SYSTEMS, INTERNATIONAL JOURNAL FOR QUALITY IN HEALTH CARE, Vol: 28, Pages: 8-9, ISSN: 1353-4505
Mayer E, Flott K, Callahan RP, et al., 2016, National Reporting and Learning System Research and Development
This report presents the findings of the NRLS Researchand Development Programme conducted by thePatient Safety Translational Research Centre (PSTRC)and the Centre for Health Policy (CHP) at ImperialCollege London.It sets out the current state of affairs regardingpatient safety incident reporting in the NHS, andspecifies where the most pressing areas of concerns are,including thorough descriptions of the various incidentreporting systems used in the NHS today. Furthermore itidentifies areas for improvement in the overall landscapeof incident reporting, and suggests how systems like theNRLS can capitalise on developments in technology.The main body of the report is then devoted toexplaining the findings from the research programme. Theresearch was divided into four domains, and the reportdetails the new findings discovered about each of them:1. Purpose of incident reporting in healthcare2. User experience with reporting systems3. Data quality and analysis4. Effective feedback for learningBuilding on these findings, the report moves on to describehow they can be applied to the next generation ofincident reporting. Specifically, it focuses on a prototypefor a new incident reporting system that incorporates theimprovement ideas generated by the research.Finally, the report concludes with a description ofan evidence-based framework for evaluating incidentreporting systems and an ‘Achievement Toolkit’ often recommendations for improvements to incidentreporting systems.
Graham C, Flott K, King J, et al., 2015, Strategies and challenges for monitoring patient experience at the local level, International Journal of Healthcare Management, Vol: 8, Pages: 1-3, ISSN: 2047-9700
Flott K, Darzi A, Mayer E, Care pathway and organisational features driving patient experience: Statistical analysis of large NHS datasets, BMJ Open, ISSN: 2044-6055
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