Imperial College London

Dr Kelsey Flott

Faculty of MedicineDepartment of Surgery & Cancer

PSTRC Centre Manager







Queen Elizabeth the Queen Mother Wing (QEQM)St Mary's Campus





Gibbons E, Graham C, King J, Flott K, Jenkinson C, Fitzpatrick R. Developing approaches to the collection and use of evidence of patient experience below the level of national surveys. Patient Experience Journal. 2016 Apr 28;3(1):92–100.

Flott K, Callahan R, Darzi A, Mayer E. A Patient-Centered Framework for Evaluating Digital Maturity of Health Services: A Systematic Review. Journal of Medical Internet Research. 2016 Apr 14;18(4):e75.

Mayer E, Flott K, Callahan R, Darzi A. NRLS Research and Development [Internet]. London, UK: NIHR Patient Safety Translational Research Centre at Imperial  College London and Imperial College Healthcare NHS Trust; 2016 Mar. Available from:

Yu A, Flott K, Chainani N, Fontana G, Darzi A. Patient Safety 2030 [Internet]. London, UK: NIHR  Imperial Patient Safety Translational Research Centre; 2016 Mar. Available from:

Flott K, Radcliffe N, Fontana G, Capstick B, Mayer E, Darzi A. Improving Patient Safety Incident Reporting? There’s An App For That [Internet]. Health Affairs Blog. 2015. Available from:

Graham C, Flott K, King J, Gibbons E, Jenkinson C, Fitzpatrick R. Strategies and challenges for monitoring patient experience at the local level. International Journal of Healthcare Management. 2015 Mar 10;8(1):1–3.

Fitzpatrick R, Graham C, Gibbons E, King J, Flott K, Jenkinson C. Development of New Models for Collection and Use of Patient Expereince Information [Internet]. Oxford: University of Oxford & Picker Institute Europe; 2015 Jan. Available from:

Flott K. Telephone triage is helping to ease pressure on ambulance services [Internet]. the Guardian. [cited 2015 Jan 21]. Available from: