Imperial College London
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Dr Kate Honeyford

Faculty of Medicine, School of Public Health

Honorary Research Associate
 
 
 
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Contact

 

k.honeyford

 
 
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Location

 

Reynolds BuildingCharing Cross Campus

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Summary

 

Publications

Citation

BibTex format

@article{Honeyford:2017:10.1371/journal.pone.0187012,
author = {Honeyford, K and Greaves, F and Aylin, P and Bottle, A},
doi = {10.1371/journal.pone.0187012},
journal = {PLoS ONE},
title = {Secondary analysis of hospital patient experience scores across England's National Health Service - How much has improved since 2005?},
url = {http://dx.doi.org/10.1371/journal.pone.0187012},
volume = {12},
year = {2017}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - OBJECTIVE: To examine trends in patient experience and consistency between hospital trusts and settings. METHODS: Observational study of publicly available patient experience surveys of three hospital settings (inpatients (IP), accident and emergency (A&E) and outpatients (OP)) of 130 acute NHS hospital trusts in England between 2004/05 and 2014/15. RESULTS: Overall patient experience has been good, showing modest improvements over time across the three hospital settings. Individual questions with the biggest improvement across all three settings are cleanliness (IP: +7.1, A&E: +6.5, OP: +4.7) and information about danger signals (IP: +3.8, A&E: +3.9, OP: +4.0). Trust performance has been consistent over time: 71.5% of trusts ranked in the same cluster for more than five years. There is some consistency across settings, especially between outpatients and inpatients. The lowest-scoring questions, regarding information at discharge, are the same in all years and all settings. CONCLUSIONS: The greatest improvement across all three settings has been for cleanliness, which has seen national policies and targets. Information about danger signals and medication side-effects showed least consistency across settings and scores have remained low over time, despite information about danger signals showing a big increase in score. Patient experience of aspects of access and waiting have declined, as has experience of discharge delay, likely reflecting known increases in pressure on England's NHS.
AU  - Honeyford,K
AU  - Greaves,F
AU  - Aylin,P
AU  - Bottle,A
DO  - 10.1371/journal.pone.0187012
PY  - 2017///
SN  - 1932-6203
TI  - Secondary analysis of hospital patient experience scores across England's National Health Service - How much has improved since 2005?
T2  - PLoS ONE
UR  - http://dx.doi.org/10.1371/journal.pone.0187012
UR  - http://hdl.handle.net/10044/1/53311
VL  - 12
ER  -
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