Imperial College London
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ProfessorMikeCrawford

Faculty of Medicine, Department of Brain Sciences

Professor of Mental Health Research
 
 
 
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Contact

 

+44 (0)20 3313 4161m.crawford

 
 
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Assistant

 

Ms Nicole Hickey +44 (0)20 3313 4161

 
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Location

 

Commonwealth BuildingHammersmith Campus

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Summary

 

Publications

Citation

BibTex format

@article{Barnicot:2020:10.1186/s12913-020-05433-w,
author = {Barnicot, K and Allen, K and Hood, C and Crawford, M},
doi = {10.1186/s12913-020-05433-w},
journal = {BMC Health Services Research},
title = {Older adult experience of care and staffing on hospital and community wards: a cross-sectional study},
url = {http://dx.doi.org/10.1186/s12913-020-05433-w},
volume = {20},
year = {2020}
}
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RIS format (EndNote, RefMan)

TY  - JOUR
AB  - BackgroundRecent major concerns about the quality of healthcare delivered to older adults have been linked to inadequate staffing and a lack of patient-centred care. Patient experience is a key component of quality care - yet there has been little research on whether and how staffing levels and staffing types affect satisfaction amongst older adult hospital inpatients. This study aimed to evaluate the association between registered nurse and healthcare assistant staffing levels and satisfaction with care amongst older adult hospital inpatients, and to test whether any positive effect of higher staffing levels is mediated by staff feeling they have more time to care for patients.MethodsSurvey data from 4928 inpatients aged 65 years and older and 2237 medical and nursing staff from 123 acute and community medical wards in England, United Kingdom (UK) was collected through the Royal College of Psychiatrist’s Elder Care Quality Mark. The cross-sectional association between staffing ratios and older adult patient satisfaction, and mediation by staff perceived time to care, was evaluated using multi-level modelling, adjusted for ward type and with a random effect for ward identity.ResultsHigher numbers of patients per healthcare assistant were associated with poorer patient satisfaction (adjusted β = − 0.32, 95% CI − 0.55 to 0.10, p < 0.01), and this was found to be partially mediated by all ward staff reporting less time to care for patients (adjusted β = − 0.10, bias-corrected 95% CI − 1.16 to − 0.02). By contrast, in both unadjusted and adjusted models, the number of patients per registered nurse was not associated with patient satisfaction.ConclusionsOlder adult hospital patients may particularly value the type of care provided by healthcare assistants, such as basic personal care and supportive communication. Additionally, higher availa
AU  - Barnicot,K
AU  - Allen,K
AU  - Hood,C
AU  - Crawford,M
DO  - 10.1186/s12913-020-05433-w
PY  - 2020///
SN  - 1472-6963
TI  - Older adult experience of care and staffing on hospital and community wards: a cross-sectional study
T2  - BMC Health Services Research
UR  - http://dx.doi.org/10.1186/s12913-020-05433-w
UR  - http://hdl.handle.net/10044/1/80990
VL  - 20
ER  -
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