BibTex format
@inproceedings{Eisingerich:2015:10.1007/978-3-319-24184-5_57,
author = {Eisingerich, A and Merlo, O and Heide, J and Tracey, P},
doi = {10.1007/978-3-319-24184-5_57},
pages = {220--220},
publisher = {Springer},
title = {Customer Satisfaction and Purchase Behavior: The Role of Customer Input},
url = {http://dx.doi.org/10.1007/978-3-319-24184-5_57},
year = {2015}
}