BibTex format
@inbook{Harrison:1995,
author = {Harrison, PG and Pitel, E},
booktitle = {Quantitative Methods in Parallel Processing},
editor = {Baccelli and Jean-Marie and Mitrani},
publisher = {Springer-Verlag},
title = {M/G/1 Queues with FCFS Negative Arrivals},
year = {1995}
}