BibTex format
@inbook{Casale:2013,
author = {Casale, G and Harrison, PG},
booktitle = {Matrix-Analytic Methods in Stochastic Models},
editor = {Latouche and Ramaswami and Sethuraman and Sigman and Squillante and Yao},
title = {AutoCAT: Automated Product-Form Solution of Stochastic Models},
year = {2013}
}