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BibTex format

@inbook{Taticchi:2010:10.1007/978-3-642-04800-5_15,
author = {Taticchi, P and Cagnazzo, L and Santantonio, M and Tonelli, F},
booktitle = {Business Performance Measurement and Management: New Contexts, Themes and Challenges},
doi = {10.1007/978-3-642-04800-5_15},
pages = {229--240},
title = {A framework for performance measurement and management based on axiomatic design and analytical hierarchy process},
url = {http://dx.doi.org/10.1007/978-3-642-04800-5_15},
year = {2010}
}

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TY  - CHAP
AB  - Performance measurement and management (PMM) is a key practice to drive modern businesses. The literature available in this field highlights a certain maturity regarding performance measurement systems, while few frameworks have been proposed for PMM, which is today target. This paper presents a new framework for PMM, namely Business System Design Decomposition (BSDD), based on the strengths of the Axiomatic Design (AD) and the Analytic Hierarchy Process (AHP) techniques. The BSDD framework, offers a holistic approach to PMM, identifies cause-effects relationships in business processes, measures the performance versus stakeholders and offers interlinking between performance indicators. The result, is a deep understanding of the business environment and a real step forward PMM. © 2010 Springer-Verlag Berlin Heidelberg.
AU  - Taticchi,P
AU  - Cagnazzo,L
AU  - Santantonio,M
AU  - Tonelli,F
DO  - 10.1007/978-3-642-04800-5_15
EP  - 240
PY  - 2010///
SN  - 9783642047992
SP  - 229
TI  - A framework for performance measurement and management based on axiomatic design and analytical hierarchy process
T1  - Business Performance Measurement and Management: New Contexts, Themes and Challenges
UR  - http://dx.doi.org/10.1007/978-3-642-04800-5_15
ER  -

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Paolo Taticchi, PhD, OMRI

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