The Operator's Story: Research Collaboration between the World Bank, Imperial College London and the Community of Metros
The core objective of the research is to identify and document what makes metros successful, particularly from the Operator’s point of view, by telling the “Operator’s Story”. The research sets out to establish how both the Authority and the Operator can act to improve metro success.
Emerging findings of this research project can be found here: The Operator's Story: Emerging Findings (May 2017)