Imperial College London
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Professor Rafael A. Calvo

Faculty of Engineering, Dyson School of Design Engineering

Chair in Engineering Design
 
 
 
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Contact

 

r.calvo

 
 
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Location

 

Dyson BuildingSouth Kensington Campus

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Summary

 

Publications

Citation

BibTex format

@inproceedings{Espinoza:2023,
author = {Espinoza, Lau-Choleon F and Cook, D and Butler, C and Calvo, R},
publisher = {Association for Computing Machinery (ACM)},
title = {Supporting dementia caregivers in Peru through chatbots: generative AI vs structured conversations},
url = {http://hdl.handle.net/10044/1/106843},
year = {2023}
}
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RIS format (EndNote, RefMan)

TY  - CPAPER
AB  - In Peru, dementia caregivers face burnout, depression, stress, and financial strain. Addressing their needs involves tackling the intricacies of caregiving and managing emotional burdens. Chatbots can serve as a viable support mechanism in regions with limited resources. This study delves into the perceptions of dementia caregivers in Peru regarding a chatbot tailored to offer care navigation andemotional support. We divided the study into three phases: the initial stage encompassed engaging stakeholders to define design requirements for the chatbot; the second stage focused on the creation of ‘Ana’, a chatbot for dementia caregivers; and the final stage assessed the chatbot through interviews and a caregiver satisfaction survey. ‘Ana’ was tested in two configurations - oneemployed pre-defined conversation patterns, while the other harnessed generative AI for more dynamic responses. The findings reveal that caregivers seek immediate access to information on handling behavioural symptoms and a platform for emotional release. Moreover, participantspreferred the generative AI alternative of Ana, as it was perceived to be more empathic and human-like. The participants valued the generative approach despite knowing the potential risk of receiving inaccurate information.
AU  - Espinoza,Lau-Choleon F
AU  - Cook,D
AU  - Butler,C
AU  - Calvo,R
PB  - Association for Computing Machinery (ACM)
PY  - 2023///
TI  - Supporting dementia caregivers in Peru through chatbots: generative AI vs structured conversations
UR  - http://hdl.handle.net/10044/1/106843
ER  -
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