TY - JOUR AU - Anderson,R AU - Condry,B AU - Findlay,N AU - Brage-Ardao,R AU - Li,H AU - Condry,B AU - Findlay,N AU - Brage-Ardao,R AU - Li,H DO - 10.1787/5k3z04g6zs1-en SN - 2223-439X TI - Measuring and Valuing Convenience and Service Quality: A Review of Global Practices and Challenges from Mass Transit Operators and Railway Industries T2 - International Transport Forum Discussion Papers, No. 2013/16, PCED Publishing, Paris UR - http://dx.doi.org/10.1787/5k3z04g6zs1-en ER -