IT support

Photo of computer servers

FAQs

If you have any questions please consult the Frequently Asked Questions.

Welcome to the Department of Infectious Disease Epidemiology IT support page. Here you will find lots of useful information about the IT systems within the department, what's on offer, and how to get things done. The information contained in these pages is only relevant to people that use the computing facilities with the department. If you are not a member of the IDE department and need help with your Imperial College IT system, you will need to contact ICT Service Desk.

All requests for IT support for the Department of Infectious Disease Epidemiology should be emailed to the IT team, in the first instance (unless it is not possible to use e-mail).

Please use the links below to find the information you are looking for.

Help

Introduction to services

Outlines our computing facilities, security policy information, some do’s and don’ts, sources of information and how to obtain help and support

Email

Find out how to set up your email client, access emails through the web, customise your public folders and set up email forwarding.

Printing

How to print, where the printers are located and how to replace toner and paper.

Remote access, wireless and security

Remote access

Virtual Private Networking (VPN) and remote desktop

Wireless networks

How to connect laptops to wireless networks

Security

Antivirus software, Windows patching, passwords and security for offsite working

hardware, software, troubleshooting

Hardware

Purchasing desktops and laptops.

Software

Free software and paid for software

Basic troubleshooting guide

General hardware issues, software issues and speeding up a slow computer