Information and Booking

For details about this course, dates, times, and bookings, please visit the Operational Excellence web pages.


This one day course will provide awareness of the Operational Excellence principles and underlying concepts. After the session you will be able to apply in your job basic tools for identifying operational and service improvements and some techniques for team problem solving.

Who should attend

It is intended for staff who are interested in learning  techniques and skills to help improve processes or services,  with a focus on delivering  better value to the end user and improving staff satisfaction.

It is an elective in the Imperial Leadership and Management Development Programme and is also open to those not in the Programme.

Topics covered

  • Overview and brief history of Operational Excellence
  • OE at Imperial College
  • The five operational excellence principles and how to apply them
  • Practice some of the OE tools (User journey, Runners Repeaters and Rarities, SIPOC, Value & Waste) and problem solving techniques (5 whys, Affinity Diagram, Fishbone)


By the end of the course delegates will be able to:

  • Understand and be able to explain the five OE principles
  • Recognise non-value added activities in a process
  • Understand how to start identifying improvement opportunities at work and how to approach change
  • Apply OE tools to improve processes performance and user experience

Further information

This session forms part of a suite of training sessions that will take you from understanding the principles of operational excellence and continuous service improvement in college, to being an OE practitioner who can use a range of tools in your own department or beyond. To learn more please, visit the OE website


No preparation is needed for this session.
For help, email: