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Level of incident

Widespread crisis

This covers situations falling under the Foreign and Commonwealth office definition of crisis:

1.    Incident involving large numbers of British nationals that have been killed or injured i.e. terrorist attacks, major transport incidents, major pandemics and natural disasters such as earthquakes, hurricanes and tsunamis.

2.    Civil or political unrest which causes you to leave the country.

3.    Events which cause disruption and hardship to large numbers of British nationals such as volcanic ash, collapse of travel companies and major airport shutdowns.

Process

Follow steps as relevant and available.

1. For emergenices requiring immediate assistance, call emergency services in your host country if available.  Ensure help is on the way.

2. Control the incident and treat casualties.

3. Refer to your OWERP (Off-site Work Emergency Response Plan) and follow the specific plans for your activity.  Follow guidance provided by officials from the British embassy or Foreign and Commonwealth Office.

4. When safe to do so, call local support.  Tell them where you are, when the incident occurred, what happened, what is still happening, what you are doing about it and what help you need.

5. Call the Imperial College contact (e.g. Principal Investigator, Off-site coordinator, line manager).  Failing this call College Security's 24/7 help number +44 (0)20 7589 1000.

6. For travel insurance and/or travel security advice whilst you are abroad, contact the College Insurer RSA/Healix on +44 (0) 2086 084 100 quoting policy number RTT 306251/LUPC12.  The contact number goes through to a 24/7 contact centre run by Healix.  If you have a travel insurance query (such as how to make a medical claim) Healix will forward your call to the relevant department at RSA.  If you require travel security advice and/or emergency assistance, Healix will foward your call to Drum Cussac to assist.

7. Contact your family as soon as practical and safe to do so.

8.  Report incident on SALUS (see Report an incident) as soon as practical.

Emergency just for individuals

Process

Follow steps as relevant and available.

1. Call emergency services in your host country if available.  Ensure help is on the way.

2. Control the incident and treat casualties.

3. Refer to your OWERP (Off-site Work Emergency Response Plan) and follow the specific plans for your activity.

4. When safe to do so, call local support.  Tell them where you are, when the incident occurred, what happened, what is still happening, what you are doing about it and what help you need.

5. Call the Imperial College contact (e.g. Principal Investigator, Off-site coordinator, line manager).  Failing this call College Security's 24/7 help number +44 (0)20 7589 1000.

6. For travel insurance and/or travel security advice whilst you are abroad, contact the College Insurer RSA/Healix on +44 (0) 2086 084 100 quoting policy number RTT 306251/LUPC12.  The contact number goes through to a 24/7 contact centre run by Healix.  If you have a travel insurance query (such as how to make a medical claim) Healix will forward your call to the relevant department at RSA.  If you require travel security advice and/or emergency assistance, Healix will foward your call to Drum Cussac to assist.

7. Contact your family as soon as practical and safe to do so.

8.  Report incident on SALUS (see Report an incident) as soon as practical.

Immediate help not required

Process

Follow steps as relevant and available.

1. Seek medical treatment/or appropriate travel alteration arrangements if necessary.

2. If the incident is not resolved: refer to your OWERP (Off-site Work Emergency Response Plan) and follow the specific plans for your activity.

When safe to do so, call local support.  Tell them where you are, when the incident occurred, what happened, what is still happening, what you are doing about it and what help you need.

3. Call the Imperial College contact (e.g. Principal Investigator, Off-site coordinator, line manager).

4. Contact your family as soon as practical and safe to do so.

5.  Report incident on SALUS (see Report an incident) as soon as practical.