Information about how to complain during your admissions or student journey

Applicant complaints process

Imperial College’s mission is to maintain excellent standards of achievement in teaching and research and to attract and admit students of the highest calibre. Its international reputation relies on the people who make up its diverse and high-achieving community.

Selection for entry is based on consideration of academic ability, motivation for study, interest in the subject area and the potential to benefit from the experience and to contribute to College life. The College receives a very large number of applications for every place and, as entry is so competitive, is unable to make every applicant an offer.

The College strives to achieve a standard of overall administrative performance, in terms of service quality and operating efficiency, which complements and reinforces the excellence of its teaching and research. The College recognises, however, that, if applicants consider they have grounds for complaint about either academic or administrative services, a clear, consistent procedure should be available through which these complaints can be investigated and considered.

Applicants may complain if they are dissatisfied with the processing of their application and should review the Procedure for dealing with complaints by applicants.

Student complaint process

Imperial College London aims to give the highest specialised instruction and to provide the fullest equipment for the most advanced training and research; furthermore the College strives to achieve a standard of overall administrative performance, in terms of service quality and operating efficiency, which complements and reinforces the excellence of its teaching and research.

The College recognises, however, that, if students consider they have grounds for complaint about either academic or administrative services, a clear, consistent procedure should be available through which these complaints can be investigated and considered.

Student complaints guidance to students (PDF)

Ordinance E3 - Student Complaints (Sept 2018) (PDF)