Frequently asked questions
We hope that you find the process of booking your place on our professional skills courses an easy one. If you encounter any difficulties, or have any queries, the information below should help you.
How do I cancel my place on courses I have booked onto?
To cancel your place on a course please email the Graduate School
Doctoral students: Please ensure you read and understand the cancellation policy for doctoral professional skills courses
Master's and MRes students: Please ensure you read and understand the cancellation policy for Masterclass courses
How much does it cost to attend Graduate School courses?
Courses are free for Imperial postgraduate students.
How do I know if I am on the waiting list for a course?
If you are on the waiting list, the document attached to your booking confirmation email will be marked as ‘Pending - on waiting list’. This means that the session is fully booked and you have been placed on a waiting list. We will contact you via email if a place becomes available.
If I am on a waiting list, when will I be told if I have a place?
If you are on the waiting list, you will be emailed when a space becomes available. Please note that we will only add you onto a course if you reply to us to confirm that you want to take the place when it is offered. Spaces will be allocated on a first come first served basis so it is important that you reply promptly when we contact you.
I have selected a course that isn't marked as fully booked on the website or booking form but I have been put on the waiting list. Why is this?
Each course booking is processed manually and only within normal office hours. This means that the website and booking form can only be updated after the last places on a course have been taken.
Why do your webinars have limits on the number of attendees?
The maximum capacity for each of our courses is decided by the tutor and will be based upon the course content and activities.
I am already booked on a particular course but want to change to another date. How can I do this?
If you would like to transfer your booking to another date, please email the Graduate School with full details of the changes you wish to make.
Please note that if you submit a booking form with a new date we will have to contact you directly to check whether you wish to cancel your previous booking ,so it is quicker if you email us directly with clear instructions.
All of the courses I need to attend are fully booked and my ESA is approaching. How am I going to meet the attendance requirement?
Please contact the Graduate School to discuss your options.
I am an MPhil Student. Does the Graduate School's attendance requirement apply to me?
Direct entry MPhil Students, or those being awarded with an MPhil degree having first registered for a PhD, must complete a minimum of two credits by the ESA. The LSR professional development credit requirement does not apply to MPhil students.
Where can I find a list of the courses I have attended?
Currently there is no central place for you to access a list of the Graduate School courses that you have attended. However, please email the Graduate School and we will be happy to send you a document listing your courses.
How do I request a certificate of attendance?
Please email the Graduate School and we will be happy to send you a certificate in either hard copy or electronic format. Please note that our certificates will list all of the courses that you have attended (rather than certificates for individual courses) so you may wish to wait for an appropriate time in your studies to request this from us.
When will the My Imperial student portal be updated to show the courses I have attended?
The Graduate School sends course attendance data to the Registry on a periodic basis, shortly after the end of each term (usually January, April & August).
Please allow a few weeks for this information to be updated in your My Imperial record. If you believe that there are courses missing from your record, email the Graduate School and we will investigate.