Benchmarking and Performance Measurement
The RTSC facilitates and manages eight programmes of international transport benchmarking in the rail, metro, light-rail, bus and air transport sectors. The benchmarking groups facilitated by the RTSC include:
American Bus Benchmarking Group
A bus benchmarking group for mid-sized North American bus operators
Airports Benchmarking Group
Airport benchmarking group a consortium of international airport organisations established in 2017
The International Bus Benchmarking Group (IBBG) is a comprehensive programme of benchmarking urban bus operations.
RIAMBG is the Railway Infrastructure Asset Management Benchamrking Group..
What is benchmarking?
The process of benchmarking can be defined as “a structured approach to identify actions that lead to superior performance”. Benchmarking is not merely a comparison of performance data or a creation of league tables. Performance measurements, for example, deliver little benefit on their own, but they stimulate productive questions and lines of enquiry for more in-depth analysis and research.
In the public transport benchmarking groups, there has been a strong focus on results that can be implemented, performance improvement, and on informing strategy. For this reason benchmarking group members undertake a variety of detailed case studies each year in wide-ranging but focused areas of bus management. Many studies identify best practices in operations and management; others offer key insights that can drive strategy and policy and provide information to support better dialogue with city governments, regulators, and other stakeholders.