TSC Applied Research

Applied Introduction

WHO WE ARE

Our group within the Transport Strategy Centre is led by Managing Director, Richard Anderson.

We are a multidisciplinary team bringing together people from industry, consultancy and academic backgrounds.

The team’s key objective is to work directly with industry to improve performance in public transport and airport operations worldwide, based on a systematic process of benchmarking and peer-to-peer exchange designed and developed by the TSC.

OUR ROLE WITHIN THE TSC

The Applied Research team works directly with over 100 major providers of metros, light rail, bus, rail, and airports across the globe. We facilitate annual programmes of international transport benchmarking across eight consortia to identify actions that will lead to superior performance in transport operations and management.  

We work closely with the research group in the TSC. Our main collaborations are around the revision and improvement of our benchmarking methodologies, and adding significant depth and analysis to the understanding of trends and performance in transport through statistical analysis.

Benchmarking, Performance Measurement, and Transport Policy

The TSC works with more than 100 transport operators around the world.

The TSC facilitates and manages ten programmes of international transport benchmarking in the rail, metro and light rail, bus and air transport sectors. These groups provide a forum for organisations to share their experiences and exchange information.

The process of benchmarking can be defined as “a structured approach to identify actions that lead to superior performance”. Benchmarking is not merely a comparison of performance data or a creation of league tables. Performance measurements, for example, deliver little benefit on their own, but they stimulate productive questions and lines of enquiry for more in-depth analysis and research.

We use this benchmarking analysis and the identification of global best practices in transport to help the leaders of those companies improve the performance of their systems and, ultimately, the services they provide to citizens.

The benchmarking process of the Transport Strategy Centre

The benchmarking groups undertake an annual programme of work. The core of this programme is Key Performance Indicator benchmarking, a variety of detailed case studies each year, and group meetings to disseminate and discuss performance improvement. 

Applied Research Group Staff Members

Directors

Senior Research Associates

Senior Research Associates

Research Associates & Analysts

Research Associates & Analysts

Research Associates & Analysts