The Head of Customer Services, Leigh Davenport, oversees quality assurance, the continuity of service delivery and solution support for customer problems and queries, in addition to monitoring systems and services availability and capability and deploying problem management when required. Customer Services is made up of the ICT Service Centre, Faculty Support teams and the Audio Visual team.
Contact: Leigh Davenport
ICT Service Desk
The ICT Service Desk is the first point of contact for IT problems and queries. The team offers support online, via telephone and in person.
ICT Deskside Services
Deskside Services are located at building sites across College campuses and are on hand to respond to the local needs of staff and students in these areas.
Customer Services Manager
Each Faculty and support services have a dedicated Customer Services Manager owning the operational relationship with customer departments and managing customer satisfaction within ICT.
Audio Visual team
The Audio Visual team support the audio visual (AV) equipment in the College's main teaching spaces. In addition to AV equipment and support, the team is on hand to answer questions about digital signage and diagnosing faults in equipment.
ICT’s Service Transformation Team helps drive transformational change across services and develops and implements initiatives and enhancements to enrich customer experience. The team assures high quality change management, monitors performance and identifies opportunities for service improvements.