Jacqui Lipinski, Head of Products has had a varied career in both the private and public sectors. In addition to holding a full-time job, she runs a couple of her own businesses and has supported voluntary organisations. Jacqui has been with Imperial for just over a year, initially as Head of Applications Support and now as Head of Products. Jacqui joined us from the University of Surrey where she held two roles during her time at the University, Deputy Director of Estates and Deputy IT Director. Before this Jacqui was Head of IT and Business support at Surrey Sports Park. Prior to her career in Higher Education, she spent 20 years in financial services working her way up to Head of International Operations and Global Edge Technology. Jacqui’s passion for IT started when she ran a small IT consultancy company after spending many years working in IT Business consultancy. Another one of Jacqui’s achievements includes setting up an art gallery and managing a property consultancy business alongside her husband.
Jacqui has a large family and loves family events; she manages the stresses of life by being active. She is passionate about sport, plays in a netball team in South Kensington, and plays squash and tennis competitively.
Jacqui’s objectives for Products
Jacqui has three core objectives:
- building a strong collaborative team with a shared clear vision and autonomy to make decisions within their product lines.
- focus on ensuring service continuity by working with the Service Operations team, completing business risks around key priorities for the College.
- Given Imperial’s diverse customer base, Jacqui believes ICT needs to grow its understanding of the College by working in partnership with customers to deliver the outcomes required.
The Product lines are responsible for lifecycle management of all applications within their product lines and for business engagement with the faculties and departments. Product lines work with the Technology Office to define road maps and are responsible for all change delivery, releases, and supporting processes. We are at the heart of delivering solutions that play a vital part in Imperial being world-class at research, teaching and learning.