The ICT Deskside Services team maintains a presence at most Imperial College campuses and is on hand to respond to local needs of staff and students. It provides deskside support for teaching, research and administrative activities and its members are happy to share in-depth knowledge of IT use and requirements across different areas of College. They also offer general advice and support local student inductions.

Reporting a fault or placing a request via the ICT Service Desk reporting system will assign your issue to your appropriate Deskside Services team if local support is needed. To report a fault or problem, contact the ICT Service Desk. You can also receive support by visiting one of our drop-in sessions. Click the menu below for locations and times:

Faculty support teams

ICT Deskside Services team drop-in sessions


Resource Managers

Office Locations

South Kensington

Duncan McLachlan

& Mike Mussard

Central Library: Level 1 Central Library (just past the main staircase) Monday to Friday 08.30 – 18.00


Bessemer: Level 2, Room B201a

City & Guilds: Level 6, Room 629

Huxley Building: Level 4, Room 411

Sir Alexander Fleming Building: Ground Floor, Room G31

All other campuses

Dominic Spencer

Brompton Campus: Room G216, Ground Floor Guy Scadding Building - drop-in by appointment only (please contact the Service Desk)

Charing Cross Campus: Room LG03, Lower Ground, Reynolds Building - drop-in sessions Monday to Friday 12.30 – 13.30

Chelsea & Westminster Hospital: Room G.3.2a, Level 3 (Lift Bank D), Chelsea and Westminster Hospital - drop-in by appointment only (please contact the Service Desk)

Hammersmith Campus: Room BS22, Sub Basement, Commonwealth Building - drop-in sessions Monday to Friday 13.00 – 14.00

Silwood Park Campus: Room 1.11, First Floor Hamilton Building - drop-in by appointment only (please contact the Service Desk)

St Mary's Campus: Computer Unit, South Wharf Road - drop-in sessions Monday to Friday 12.30 – 13.30

White City Campus: TBC


Support also provided at:

  • Ealing Hospital
  • Harefield Hospital
  • Hillingdon Hospital
  • Northwick Park Campus
  • St Charles Hospital
  • St Peters Hospital
  • West Middlesex Hospital

Deskside Services Management

If you have any queries, complaints or concerns regarding the services offered by Deskside Services, please feel free to contact the team:

Deskside Service Manager:

Resource Managers: