Requirements

  • Windows: Use any of the following 4 browsers: Firefox ESR, Internet Explorer, Google Chrome or MS Edge
  • Mac OS: Use Firefox ESR, not Google Chrome or Safari
  • All: self-service functions should work on most browsers

Instructions

To access the Imperial College Information Systems (ICIS) remotely, follow these steps

Using a Windows device

  1. Log in to ICIS secure access gateway
  2. Enter your College username and password and press the Sign In button. The system will perform a series of checks to ensure that your personal computer meets our security standards. This process may take a few minutes for the system to complete.
  3. Go through the instructions provided to rectify the security problems that the system has found, if any.

Once you have corrected the errors listed, if any, you will be given access to ICIS.

You should see a small blue icon with a white padlock on it in the taskbar on the bottom right of your screen. This is a helper program and is required to operate ICIS. If  you do not see the icon, follow these steps:

  1. Click on the Start button next to the text that says Windows Secure Application Manager.
  2. Click on the ICIS Production button, which will log you in to ICIS.

Using a Mac

Requirements

  • Your mac must be on macOS (10.15 Catalina), macOS 10.14 Mojave or macOS 10.13 High Sierra
  • You will need Firefox ESR
  • You will need access to the College’s Self-Service application. If you are using a personal mac you can gain access by following the instructions on our free software for personal macs web pages.
  • If you only wish to access ICIS self-service you can simply access this using your browser. Log in to ICIS Self Service 

 Instructions for accessing ICIS (backend) using a Mac:

  1. Open the Self-Service application from your launchpad
  2. Search for the “Remote access to ICIS on macOS” tile
  3. Select the tile and follow the installation instructions. This will install OpenJDK, Pulse Secure App Launcher and Firefox ESR to enable use of ICIS on macOS
  4. Log in to ICIS secure access gateway using your College username and password
  5. The system will perform a series of checks to ensure that your personal computer meets our security standards. This process may take a few minutes for the system to complete. To continue follow the on screen instructions and prompts
  6. You should see a small blue icon in the shape of a cog with a white padlock on it appear in the taskbar at the bottom of your screen. This is a helper program and is required to operate ICIS.
  7. You now have access to the backend of ICIS 

If you have any problems, contact the ICT Service Desk.