Multifactor Authentication FAQs
What if I lose my phone?
Please contact the Service Desk. You can also set up a second device in case this happens.
Do I have to use MFA each time I login?
No. When you first logon you will see a tick box allowing you to choose to provide your secondary credentials again in 14 days
What if I change my phone?
If you get a new phone then you will need to change the setup of your MFA. You can do this by following the instructions on the setting up multifactor authentication page. In addition, if you use apps such as Gmail to read your College email you will need to generate a new app password.
I’ve received an unexpected text message or an App notification to verify my authentication.
Please decline the app notification and contact the ICT Service Desk who can investigate further.