Windows 10 FAQs and support
These pages will be updated with FAQs based on user feedback during our efforts to replace Windows 7 devices across the College.
The Service Desk will be on hand to help staff members with the move to Windows 10. More detailed support procedures will be provided after completing our Windows 7 upgrade/replacement form in ASK.
Using Windows 10
If you need help using Windows 10, check the Microsoft Windows 10 Help Centre or watch the videos from the Windows 10 Essential Training course on LinkedIn Learning for step-by-step guides of the features in Windows 10.
I'm still using Windows 7, what happens next?
There are still approximately 600 staff computers using Windows 7 at the College.
From 30 June 2023, devices operating Windows 7 will be banned from the College network. As of January 10 2023, Microsoft no longer supports Windows 7 under extended support. College laptops and desktops which are on Windows 7 pose a security risk and are not be supported by Microsoft, or by College ICT.
ICT is working with the College community to ensure that devices running Windows 7 are either upgraded or replaced quickly and with as little disruption as possible.
How to check if I have a College managed computer?
To check if your device is managed by the College please type “Software Center” into the “Start Menu” and click the icon. If the application successfully opens your computer is managed.
What are Supported/Unsupported Devices?
Unsupported devices are those where our College approved vendor, HP, has ceased support on the version of the operating system we are targeting – Windows 10 20H2, which currently has an end-of-life date of 9 May 2023.
When does a device qualify for an upgrade?
If your device is on Windows 7, and is still within support of HP, we will upgrade the operating system to Windows 10. If your device is on Windows 7 and no longer supported by HP, we will replace the device.
Can I get a docking station for my laptop
Where necessary we intend on providing docks with each laptop.
Can I get a monitor for my laptop?
We will not be providing monitors. Please contact the Service Desk if you require a monitor or any other IT equipment.
When will you replace lab equipment?
We understand the complexities involved in replacing devices that are connected to lab equipment (such as undesired downtime of critical equipment, vendor engineers needing to be present etc.)
For lab/specialist devices in which an upgrade to Windows 10 is not possible, we would:
Look to see if the device needs to be on the network at all.
Look to see if the device can be operated using a “bridging” computer.
On a case by case basis, look to see if a software upgrade would provide the solution.
How do I reinstall my software after updating to Windows 10?
When upgrading to Windows 10, your software will be removed from your computer and will have to be reinstalled. The exact method that you use for reinstallation will depend on what software you have and the license.
Some software will be available for download from the Software Centre or the Software Hub. Please note that in some cases you may be required to buy new software. This is because your original software has a one-time license key or may have been inherited from a previous user.
ICT will support you with your move to Windows 10, please complete our Windows 7 to 10 upgrade/replacement form to speak with an engineer and discuss your options.