Help

Please select the most relevant statement below to help us support you as best we can:

FAQ

A job is failing or isn’t running as I expect

Please complete and submit the RCS Job Problem or Application Error form.

I’d like a new software package installed

Please complete the RCS Software install Request form. 

I’d like to extend the runtime of some jobs

Please login to the HPC service portal for a guide on how to extend runtime.

I’d like to manage my privileged queue

Please login in to the HPC service portal. 

I’d like to change membership of some groups

Please login to the HPC service portal for a guide on how to change group membership. 

I’d like to increase my quotas

The quota for your HOME directory cannot be increased. If you need more storage please use a Research Data Store project allocation. 

I have another problem with the RCS computers

Please submit an ASK request, specifying that your request relates to Research Computing Service (HPC).