The Registry is based on Level 3 of the Sherfield Building at the South Kensington Campus and is responsible for the administration of all academic matters, from student registration through to examinations and timetabling.
Academic Quality and Standards
Quality Assurance and Enhancement
The Quality Assurance and Enhancement Team is responsible for ensuring academic quality and standards in order to maintain the College's reputation of a strong academic standing. The team ensures that the College is compliant with the Quality Assurance Agency (QAA) UK Quality Code for Higher Education. Their work consists of the approval of new programmes, reviewing and developing quality assurance policies and procedures, sharing good practice, QAA Higher Education Reviews, as well as managing student surveys.
The Quality Assurance and Enhancement Team is also responsible for the efficient operation of the College's academic governance arrangements. Their remit includes responsibility for the College's Academic and Examinations Regulations, annual monitoring and periodic review of programmes and the management of the external examining system for undergraduate and Master's level programmes.
The team service the following committees:
- Quality Assurance & Enhancement Committee
- Postgraduate Research Quality Committee
- Programmes Committee
- Learning and Teaching Committee
For more information, please see Academic Governance.
For queries about the College's regulations, quality assurance policies and procedures, please contact the Quality Assurance and Enhancement team.
*Please note that following Government guidance on limiting the spread of coronavirus (COVID-19), the Quality Assurance and Enhancement Team are working remotely until further notice. The team do not have access to phones at this time, so please contact us by email and we will respond to you as soon as we can.
|Director of Academic Quality and Standards||Judith Websteremail@example.com||+44 (0)20 7594 9685|
|Deputy Director of Academic Quality and Standards||Scott Tucker|| firstname.lastname@example.org
||+44 (0)20 7594 5916|
|Assistant Registrar (Programme Development)||Men-Yeut Wongemail@example.com||+44 (0)20 7594 7467|
|Assistant Registrar (Partnerships, Monitoring & Review)||Emma Rabinfirstname.lastname@example.org||+44 (0)20 7594 8126|
|Assistant Registrar (Academic Standards)||Kirstie Wardemail@example.com||+44 (0)20 7594 5917|
|Quality Assurance Administrator||Michelle Gallowayfirstname.lastname@example.org||+44 (0)20 7594 8993|
|Quality Assurance Administrator (Student Satisfaction)||Alexis Hillieremail@example.com||+44 (0)20 7594 8013|
|Student Casework Administrator||Habiba Khanomfirstname.lastname@example.org||+44 (0)20 7594 0737|
The Quality Assurance and Enhancement Team are also responsible for internal and external College surveys such as UG and PG Student Online Evaluation (SOLE) module/lecturer evaluations, Postgraduate Research Experience survey (PRES) and Postgraduate Taught Experience survey (PTES) - but not for the National Student Survey (NSS). NSS is the responsibility of the Registry's HESA and Data Team. For more information, please see Student Records and Data.
Student Placements and Undergraduate Research Opportunities Programme (UROP)
The Placement team provide:
- Co-ordination of placement learning policy, good practice and resources for the effective management of placements.
- Advice and guidance to both staff and students on matters related to student placements managed by the College, specialising in providing (with academic departments) support for the undergraduate year abroad.
- Co-ordination for Key Action 1 of the European Union’s Erasmus+ programme (student and staff mobility); includes liaising with the Student Financial Support Team on Erasmus mobility grants, and managing Erasmus staff teaching and training grants.
- Central servicing of student exchange agreements (Erasmus and non-Erasmus) where the activity is curriculum-based (UG/PGT) or PhD-based; institutional contact for all student exchange partners.
- Co-ordination for the Undergraduate Research Opportunities Programme (UROP).
The Assistant Registrar (Placements) is Institutional Contact for:
- Placement Learning policy and management good practice
- Erasmus+ Key Action 1
- Student Exchange Agreements (Curriculum and PhD-based)
- ASET (The Work Based and Placement Learning Association)
- HEURO (The Association of UK Higher Education European Officers)
For more information, please see Placements.
If you are a student, currently studying for a degree elsewhere, who is interested in studying on a non-degree basis for a 3-12 month period (perhaps via an exchange programme) or undertaking a research period in one of our many world class research groups please read: Guidance for Undergraduates or Guidance for Postgraduates.
Admissions and Student Support (International and Financial)
The Admissions team are responsible for the receipt and processing of all applications to Imperial College. The teams within Admissions are split by faculties, whereby each team deals with admissions for each department. If you have submitted an application, have received an offer, are waiting for a decision on an application and you have a specific question relating to your application or offer, you should contact the appropriate Admissions team.
If you are sending hard copy documentation to an Admissions team, please mark it for the attention of the appropriate team and send to Registry, Imperial College London, Level 3 Sherfield Building, South Kensington Campus, London SW7 2AZ.
|Imperial College Business Schoolemail@example.com||+44 (0)20 7594 7258|
|Engineeringfirstname.lastname@example.org||+44 (0)20 7594 7243|
|Medicine||+44 (0)20 7594 7259|
|Natural Sciencesemail@example.com||+44 (0)20 7594 7260|
International Student Support
The International Student Support Team provides specialist immigration advice to prospective and current Imperial College students, with particular expertise in Tier 4 Student Visas, Student Visitor Visas and options to remain in the UK to work after study. This team also contributes to the College Welcome, running events for new international students, as well as other support activities throughout the year to enhance the international student experience. Please note that the team is not responsible for international student admissions. Therefore, we cannot provide course information or advice on entry requirements. If you have a query of this nature please contact the relevant Admissions Team.
You will receive a detailed response to immigration enquiries by completing the International Student Support Web Query Form.
Student Financial Support
|Student Financial Support||online enquiry portal||+44 (0)20 7594 9014|
|Student Financial Support Manager||Thomas Pearsonfirstname.lastname@example.org||+44 (0)20 7594 1339|
|Student Financial Support Team Leader||Matthew Sheahanemail@example.com||+44 (0)20 7594 8122|
|Senior Student Financial Support Officer||Fergal Nallyfirstname.lastname@example.org||+44 (0)20 7594 7476|
|Student Financial Support Officer||Vacancy||+44 (0)20 7594 8047|
|Student Financial Support Officer||Olabisi Amaoemail@example.com||+44 (0)20 7594 5889|
|Student Financial Support Officer||Davinder Cheemafirstname.lastname@example.org||+44 (0)20 7594 8130|
Systems Configuration (Applications Management)
The Systems Configuration (Applications Management) team are responsible for the design and development of the College-wide new admissions software CRM Recruit. This includes training across the College and implementation of new functionality, testing monthly software upgrades and working with the supplier Ellucian to develop the product.
Admissions Bulletins, guidance and training materials can be found here: Applications Management
|Systems Configuration (Applications Management)||ASK request (requires ICL log in)||+44 (0)20 7594 9000 (via ICT Service desk)|
|Head of Systems Configuration||Cat Buckleemail@example.com|
|Deputy Head of Systems Configuration||Gizel Keownfirstname.lastname@example.org|
The Visa Compliance Team is responsible for ensuring that the College maintains its Tier 4 Sponsor status with United Kingdom Visas and Immigration (UKVI). In order to achieve this the team is responsible for implementing and overseeing Tier 4 policy and procedures at the College. In addition, the team undertakes a number of visa compliance tasks including: visa checks at in- person registration, reporting changes of status to UKVI, ensuring the College meets UKVI record-keeping requirements and overseeing Tier 4 attendance monitoring.
The Assessment Records team is responsible for key elements of the academic lifecycle related to examination and assessment results processing, PGR milestones (including processing examination entry for research degree students), as well as progression and award for undergraduate, postgraduate taught and postgraduate research students.
This includes the responsibility of accurate assessment results entry and management, and the production and delivery of degree award documentation. The team liaise with and support Faculty and Departmental Examination Boards.
|Degree Certificatesemail@example.com||+44 (0)20 7594 6087|
|Head of Assessment Records||Eleri Canningfirstname.lastname@example.org||+44 (0)20 7594 6087|
|Senior Assessment Records Officer||Claudia Minettemail@example.com||+44 (0)20 7594 9711|
|Senior Assessment Records Officer||Debbie Clarkefirstname.lastname@example.org||+44 (0)20 7594 9710|
|Assessment Records Officer||Euan Roneyemail@example.com||+44 (0)20 7594 8037|
|Assessment Records Officer||Rahma Allyfirstname.lastname@example.org||+44 (0)20 7594 1282|
|Assessment Records Officer||George Ellisemail@example.com||+44 (0)20 7594 6022|
The Business Development team are working with the Student Information Management Programme to deliver enhancements to operational processes and the user experience which will provide a more effective service to both staff and students at Imperial. The two areas are:
This team leads on enhancing the student and staff experience through the development of the College student portal, My Imperial. They are also involved in the Student Administration Transformation Vision Group projects, which were established with the purpose of ensuring maximum benefit from the new student system.
This team is responsible for developing comprehensive process documentation to support SIMP and the implementation of Banner® by Ellucian.
|Head of Business Development - User Experience||James Hardyfirstname.lastname@example.org||+44 (0)20 7594 8071|
|Senior Business Development Officer||Bobbi Borovanskaemail@example.com||+44 (0)20 7594 1665|
|Head of Business Development - Process Architecture||Vanessa Gonzalesfirstname.lastname@example.org||+44 (0)20 7594 1400|
|Senior Business Development Officer||Moneth Lindayenemail@example.com||+44 (0)20 7594 9276|
Curriculum Data Management
The Curriculum Data Management team works with departments across College to capture, build and maintain programme and module data in the student system, Banner® by Ellucian. The team also works closely with Quality Assurance, Student Records and Assessment Records teams within Registry to support the student academic lifecycle and ensure an accurate and up-to-date single source of truth is maintained.
|Head of Curriculum Data Management||Matt Sweetingfirstname.lastname@example.org||+44 (0)20 7594 8007|
|Senior Curriculum Data Officer||Alice Dolanemail@example.com||+44 (0)20 7594 5912|
|Curriculum Data Manager||Nathan Bensonfirstname.lastname@example.org||+44 (0)20 7594 5087|
|Curriculum Data Officer||Steven Boyceemail@example.com||+44 (0)20 7594 1220|
|Curriculum Data Officer||Chloe Wardfirstname.lastname@example.org||TBC|
|Curriculum Data Officer||Aron Lewisemail@example.com||TBC|
Student External Returns
The External Returns team is responsible for the external statutory reporting of Registry data. This includes preparing the annual submission to the Higher Education Statistics Agency of the largest external data return that institutions are required to make, the Student Record return - as well as the Aggregate Offshore student return and Unistats course data, which is displayed on the ‘Discover Uni‘ website. The team also liaise with Strategic Planning to ensure Registry student data is submitted accurately for the annual HESES return and the Medicine and Dentists return to the Office for Students.
The National Student Survey data, Freedom of Information requests involving Registry data, the annual College statistics, and ad-hoc departmental requests for Registry data are also prepared and managed by the Student External Returns team.
|External Returns Teamfirstname.lastname@example.org|
|Freedom of Information Requests||FOI@imperial.ac.uk|
|Head of Student External Returns||Mark Jonesemail@example.com||+44 (0)20 7594 0942|
|Senior External Returns Officer||Linda Cainefirstname.lastname@example.org||+44 (0)20 7594 8034|
|Senior External Returns Officer||Seth Hartleyemail@example.com||+44 (0)20 7594 8049|
|Senior External Returns Officer||Vacancy||
||+44 (0)20 7594 9709|
|Senior External Returns Officer||Sam Heskethfirstname.lastname@example.org||+44 (0)20 7594 5911|
|Senior External Returns Officer||Damian Stevensemail@example.com||+44 (0)20 7594 7253|
The Student Records team is responsible for the administration and maintenance of student records for all students studying at the College, at all stages of the student lifecycle. This includes enrolments, programme transfers, interruptions of studies and withdrawals. The team also uses this information to fulfil reporting duties to the Student Loans Company, Transport for London and the UKVI, as well as other external bodies.
In addition, Student Records produces a variety of standard document requests for both current and previous students including council tax letters, standard statements of attendance and confirmation of degree letters and confirms qualifications via the Higher Education Degree Datacheck service.
For further information please refer to https://www.imperial.ac.uk/student-records-and-data/for-current-students/
|Student Recordsfirstname.lastname@example.org||+44 (0)20 7594 7268|
|Head of Student Records||Joanne Harlowemail@example.com||+44 (0)20 7594 1381|
|Student Records Manager||Tanya Huntfirstname.lastname@example.org||+44 (0)20 7594 5887|
|Student Records Officer||Callie Ifillemail@example.com||+44 (0)20 7594 6094|
|Student Records Officer||Chloe Goodersfirstname.lastname@example.org||+44 (0)20 7594 0743|
|Student Records Officer||Lauren Prestonemail@example.com||+44 (0)20 7594 9144|
|Student Records Officer||Sally Jamesfirstname.lastname@example.org||+44 (0)20 7594 8006|
|Student Records Administrator||Calum Buistemail@example.com|
|Student Records Administrator||Josie Howardfirstname.lastname@example.org||+44 (0)20 7594 8014
|Student Systemsemail@example.com||+44 (0)20 7594 6361|
|Head of Student Systems||Jen Skinnerfirstname.lastname@example.org||+44 (0)20 7594 5892|
|Senior Systems Officer||Eleanor Grantemail@example.com||+44 (0) 20 7594 1314|
|Senior Systems Officer||Rebecca Pickeringfirstname.lastname@example.org||+44 (0) 20 7594 8053|
|Senior Systems Officer||Mikey Whiteemail@example.com||+44 (0) 20 7594 9707|
|Senior Systems Officer||Yathursha Mithrianfirstname.lastname@example.org||+44 (0) 20 7594 8015|
|Systems Manager||Agata Greckaemail@example.com||+44 (0) 20 7594 8087|
|Systems Officer||Andree Mullingsfirstname.lastname@example.org||+44 (0) 20 7594 6553|
Senior Management Team
Registry Senior Management Team is headed by the Academic Registrar and provides operational and strategic leadership of the Registry. The Management Team meets formally once a week and the team consists of:
|Academic Registrar||David Ashton||
|email@example.com||+44 (0)20 7594 8055|
|Deputy Academic Registrar||James Balloch||
Registry Office Management
|firstname.lastname@example.org||+44 (0)20 7594 8054|
|Director of Central Timetabling||Helena Smith||
|email@example.com||+44 (0)20 7594 1061|
|Director of Academic Quality and Standards||Judith Webster||
Academic Standards Framework
|firstname.lastname@example.org||+44 (0)20 7594 9685|
|Director of Admissions & Student Support||Mel Williams||
International Student Support
Student Financial Support
Systems Configuration (Applications Management)
|email@example.com||+44 (0)20 7594 8057|
|Director of Student Administration||Dan Todhunter||
Curriculum Data Management
Student Assessment Records
|firstname.lastname@example.org||+44 (0)20 7594 8008|
If you are not sure who to contact please email your query to: email@example.com
Registry Office Management
The Registry Office Management team deals with the internal management of the Registry division covering staff related HR and finance, logistics, soft and hard services support.
The Central Timetabling Support Office (CTSO) is responsible for coordinating and supporting the College’s annual timetabling process and ensuring that departmental practices are aligned with College policy and standards. The CTSO provides user support and training and manages user access to the College timetabling system and related software. With a strong customer focus, the CTSO provides a quality assurance service in order to facilitate data transfers and ensure that timetabling data and outputs achieve excellence for the student and staff end-user.
For more information, please see Timetabling.