The Registry is based on Level 3 of the Sherfield Building at the South Kensington Campus and is responsible for the administration of all academic matters, from student registration through to examinations and timetabling.
Academic Quality and Standards
Quality Assurance and Enhancement
The Quality Assurance and Enhancement Team is responsible for ensuring academic quality and standards in order to maintain the College's reputation of a strong academic standing. The team ensures that the College is compliant with the Quality Assurance Agency (QAA) UK Quality Code for Higher Education. Their work consists of the approval of new programmes, reviewing and developing quality assurance policies and procedures, sharing good practice, QAA Higher Education Reviews, as well as managing student surveys.
The Quality Assurance and Enhancement Team is also responsible for the efficient operation of the College's academic governance arrangements. Their remit includes responsibility for the College's Academic and Examinations Regulations, annual monitoring and periodic review of programmes and the management of the external examining system for undergraduate and Master's level programmes.
The team service the following committees:
- Quality Assurance & Enhancement Committee
- Postgraduate Research Quality Committee
- Programmes Committee
- Learning and Teaching Committee
For more information, please see Academic Governance.
For queries about the College's regulations, quality assurance policies and procedures, please contact the Quality Assurance and Enhancement team.
*Please note that following Government guidance on limiting the spread of coronavirus (COVID-19), the Quality Assurance and Enhancement Team are working remotely until further notice. The team do not have access to phones at this time, so please contact us by email and we will respond to you as soon as we can.
|Director of Academic Quality and Standards||Judith Websteremail@example.com||+44 (0)20 7594 9685|
|Deputy Director of Academic Quality and Standards||Scott Tucker|| firstname.lastname@example.org
||+44 (0)20 7594 5916|
|Assistant Registrar (Programme Development)||Men-Yeut Wongemail@example.com||+44 (0)20 7594 7467|
|Assistant Registrar (Partnerships, Monitoring & Review)||Emma Rabinfirstname.lastname@example.org||+44 (0)20 7594 8126|
|Assistant Registrar (Academic Standards)||Kirstie Wardemail@example.com||+44 (0)20 7594 5917|
|Quality Assurance Administrator (Programme Development)||Amy Huynhfirstname.lastname@example.org||+44 (0)20 7594 6438|
|Quality Assurance Administrator (Student Satisfaction)||Alexis Hillieremail@example.com||+44 (0)20 7594 8013|
|Quality Assurance Administrator (Academic Standards, Monitoring & Evaluation)||Tim Olliver||+44 (0)20 7594 8993|
|Student Casework Administrator||Habiba Khanomfirstname.lastname@example.org||+44 (0)20 7594 0737|
The Quality Assurance and Enhancement Team are also responsible for internal and external College surveys such as UG and PG Student Online Evaluation (SOLE) module/lecturer evaluations, Postgraduate Research Experience survey (PRES) and Postgraduate Taught Experience survey (PTES) - but not for the National Student Survey (NSS). NSS is the responsibility of the Registry's HESA and Data Team. For more information, please see Student Records and Data.
Student Placements and Undergraduate Research Opportunities Programme (UROP)
The Placement team provide:
- Co-ordination of placement learning policy, good practice and resources for the effective management of placements.
- Advice and guidance to both staff and students on matters related to student placements managed by the College, specialising in providing (with academic departments) support for the undergraduate year abroad.
- Co-ordination for Key Action 1 of the European Union’s Erasmus+ programme (student and staff mobility); includes liaising with the Student Financial Support Team on Erasmus mobility grants, and managing Erasmus staff teaching and training grants.
- Central servicing of student exchange agreements (Erasmus and non-Erasmus) where the activity is curriculum-based (UG/PGT) or PhD-based; institutional contact for all student exchange partners.
- Co-ordination for the Undergraduate Research Opportunities Programme (UROP).
The Assistant Registrar (Placements) is Institutional Contact for:
- Placement Learning policy and management good practice
- Erasmus+ Key Action 1
- Student Exchange Agreements (Curriculum and PhD-based)
- ASET (The Work Based and Placement Learning Association)
- HEURO (The Association of UK Higher Education European Officers)
For more information, please see Placements.
If you are a student, currently studying for a degree elsewhere, who is interested in studying on a non-degree basis for a 3-12 month period (perhaps via an exchange programme) or undertaking a research period in one of our many world class research groups please read: Guidance for Undergraduates or Guidance for Postgraduates.
International Student Support
The International Student Support Team provides specialist immigration advice to prospective and current Imperial College students, with particular expertise in Tier 4 Student Visas, Student Visitor Visas and options to remain in the UK to work after study. This team also contributes to the College Welcome, running events for new international students, as well as other support activities throughout the year to enhance the international student experience. Please note that the team is not responsible for international student admissions. Therefore, we cannot provide course information or advice on entry requirements. If you have a query of this nature please contact the relevant Admissions Team.
The Registry Office Management team deals with the internal management of the Registry division covering staff related HR and finance, logistics, soft and hard services support.
|Office Manager||Sue Otterwellemail@example.com||+44 (0)20 7594 8124|
Student Financial Support
|Student Financial Support||online enquiry portal||+44 (0)20 7594 9014|
|Head of Student Financial Support||Thomas Pearsonfirstname.lastname@example.org||+44 (0)20 7594 1339|
|Student Financial Support Manager||Joanne Palmeremail@example.com||+44 (0)20 7594 8122|
|Senior Student Financial Support Officer||Fergal Nallyfirstname.lastname@example.org||+44 (0)20 7594 7476|
|Student Financial Support Officer||Alicia Sales-Fernandezemail@example.com||+44 (0)20 7594 8047|
|Student Financial Support Officer||Olabisi Amaofirstname.lastname@example.org||+44 (0)20 7594 5889|
|Student Financial Support Officer||Davinder Cheemaemail@example.com||+44 (0)20 7594 8130|
The Student Hub brings together many of Imperial's key support services in one easily accessible place. It is hub for advice and information on a wide range of aspects of College life, including admissions, finance, accommodation, exchange programmes and exam arrangements. The team is on hand to answer your questions in person, by email or online.
Phone: +44 (0)20 7594 9444
Monday 10.00 - 16.00
Tuesday 10.00 - 16.00
Wednesday 10.00 - 16.00
Thursday 10.00 - 16.00
Friday 10.00 - 16.00
Visa Compliance Team is responsible for ensuring that the College maintains its Tier 4 Sponsor status with United Kingdom Visas and Immigration (UKVI). In order to achieve this the team is responsible for implementing and overseeing Tier 4 policy and procedures at the College. In addition, the team undertakes a number of visa compliance tasks including: visa checks at in- person registration, reporting changes of status to UKVI, ensuring the College meets UKVI record-keeping requirements and overseeing Tier 4 attendance monitoring.
|Visa Compliance Manager||Jenny Patelfirstname.lastname@example.org||+44 (0)20 7594 8016|
|Visa Compliance Officer||Jas Chana||+44 (0)20 7594 9535|
|Visa Compliance Officer||Caroline Ker||+44 (0)20 7594 3509|
The Assessment Records team is responsible for key elements of the academic lifecycle related to examination and assessment results processing, PGR milestones (including processing examination entry for research degree students), as well as progression and award for undergraduate, postgraduate taught and postgraduate research students.
This includes the responsibility of accurate assessment results entry and management, and the production and delivery of degree award documentation. The team liaise with and support Faculty and Departmental Examination Boards.
|Head of Assessment Records||Eleri Canningemail@example.com||N/A|
|Senior Assessment Records Officer||Claudia Minettfirstname.lastname@example.org||N/A|
|Senior Assessment Records Officer||Debbie Clarkeemail@example.com||N/A|
|Assessment Records Manager||Euan Roneyfirstname.lastname@example.org||N/A|
|Assessment Records Officer||Rahma Allyemail@example.com||N/A|
|Assessment Records Officer||George Ellisfirstname.lastname@example.org||N/A|
|Assessment Records Officer||Imran Kadiriemail@example.com||N/A|
|Assessment Records Officer||Paige Marquesfirstname.lastname@example.org||N/A|
The Business Development team are working with the Student Information Management Programme to deliver enhancements to operational processes and the user experience which will provide a more effective service to both staff and students at Imperial. The two areas are:
This team leads on enhancing the student and staff experience through the development of the College student portal, My Imperial. They are also involved in the Student Administration Transformation Vision Group projects, which were established with the purpose of ensuring maximum benefit from the new student system.
This team is responsible for developing comprehensive process documentation to support SIMP and the implementation of Banner® by Ellucian.
|Head of Business Development - User Experience||James Hardyemail@example.com||N/A|
|Senior Business Development Officer||Bobbi Borovanskafirstname.lastname@example.org||N/A|
|Head of Business Development - Process Architecture||Vanessa Gonzalesemail@example.com||N/A|
|Senior Business Development Officer||Niya Gaydarovafirstname.lastname@example.org||N/A|
Curriculum Data Management
The Curriculum Data Management team works with departments across College to capture, build and maintain programme and module data in the student system, Banner® by Ellucian. The team also works closely with Quality Assurance, Student Records and Assessment Records teams within Registry to support the student academic lifecycle and ensure an accurate and up-to-date single source of truth is maintained.
|Head of Curriculum Data Management||Nancy Richardsemail@example.com||N/A|
|Senior Curriculum Data Officer||Alice Dolanfirstname.lastname@example.org||N/A|
|Curriculum Data Manager||Nathan Bensonemail@example.com||N/A|
|Curriculum Data Officer||Steven Boycefirstname.lastname@example.org||N/A|
|Curriculum Data Officer||Aron Lewisemail@example.com||N/A|
|Curriculum Data Officer||Richie Fletcherfirstname.lastname@example.org||N/A|
|Curriculum Data Officer||Hahn Tranemail@example.com|
Student External Returns
External Returns team is responsible for the external statutory reporting of Registry data. This includes preparing the annual submission to the Higher Education Statistics Agency of the largest external data return that institutions are required to make, the Student Record return - as well as the Aggregate Offshore student return and Unistats course data, which is displayed on the ‘Discover Uni‘ website. The team also liaise with Strategic Planning to ensure Registry student data is submitted accurately for the annual HESES return and the Medicine and Dentists return to the Office for Students.
The National Student Survey data, Freedom of Information requests involving Registry data, the annual College statistics, and ad-hoc departmental requests for Registry data are also prepared and managed by the Student External Returns team.
|External Returns Teamfirstname.lastname@example.org|
|Freedom of Information Requests||FOI@imperial.ac.uk|
|Head of Student External Returns||Mark Jonesemail@example.com||N/A|
|Senior External Returns Officer||Linda Cainefirstname.lastname@example.org||N/A|
|Senior External Returns Officer||Seth Hartleyemail@example.com||N/A|
|Senior External Returns Officer||Rebecca Pickering||N/A|
|Senior External Returns Officer||Sam Heskethfirstname.lastname@example.org||N/A|
|Senior Student Lifecyle Reporting Officer||Rashmi Gajendragadkar|| email@example.com
The Student Records team is responsible for the administration and maintenance of student records for all students studying at the College, at all stages of the student lifecycle. This includes enrolments, programme transfers, interruptions of studies and withdrawals. The team also uses this information to fulfil reporting duties to the Student Loans Company, Transport for London and the UKVI, as well as other external bodies.
In addition, Student Records produces a variety of standard document requests for both current and previous students including council tax letters, standard statements of attendance and confirmation of degree letters and confirms qualifications via the Higher Education Degree Datacheck service.
For further information please refer to https://www.imperial.ac.uk/student-records-and-data/for-current-students/
|Head of Student Records||Joanne Harlowfirstname.lastname@example.org||N/A|
|Student Records Manager||Tanya Huntemail@example.com||N/A|
|Student Records Officer||Francesca Howes|
|Student Records Officer||Sally James|
|Student Records Manager||Chloe Ward||N/A|
|Student Records Officer||Chloe Gooders||N/A|
|Student Records Officer||Lauren Preston||N/A|
|Student Records Manager||Katy Bangsfirstname.lastname@example.org|
|Student Records Administrator||Josie Howardemail@example.com||N/A|
|Student Records Administrator||Corina Deacufirstname.lastname@example.org||N/A|
|Student Records Administrator||Mark Leja||N/A|
|Head of Student Systems||Jen Skinneremail@example.com||N/A|
|Senior Systems Officer||Eleanor Grantfirstname.lastname@example.org||N/A|
|Senior Systems Officer||Mikey Whiteemail@example.com||N/A|
Senior Management Team
Registry Senior Management Team is headed by the Academic Registrar and provides operational and strategic leadership of the Registry. The Management Team meets formally once a week and the team consists of:
|Academic Registrar||David Ashton||
|firstname.lastname@example.org||+44 (0)20 7594 8055|
|Director of Student Hub||James Balloch||
Registry Office Management
International Student Support
Student Financial Support
|email@example.com||+44 (0)20 7594 8054|
|Director of Central Timetabling||Helena Smith||
|firstname.lastname@example.org||+44 (0)20 7594 1061|
|Director of Academic Quality and Standards||Judith Webster||
Academic Standards Framework
|email@example.com||+44 (0)20 7594 9685|
|Director of Student Administration||Phil Power||
Curriculum Data Management
Student Assessment Records
|firstname.lastname@example.org||+44 (0)20 7594 8008|
If you are not sure who to contact please email your query to: email@example.com
The Central Timetabling Support Office (CTSO) is responsible for coordinating and supporting the College’s annual timetabling process and ensuring that departmental practices are aligned with College policy and standards. The CTSO provides user support and training and manages user access to the College timetabling system and related software. With a strong customer focus, the CTSO provides a quality assurance service in order to facilitate data transfers and ensure that timetabling data and outputs achieve excellence for the student and staff end-user.
For more information, please see Timetabling.