QTower

The Registry is based on Level 3 of the Sherfield Building at the South Kensington Campus and is responsible for the administration of all academic matters, from student registration through to examinations and timetabling.  

Academic Quality and Standards

Quality Assurance and Enhancement

 The Quality Assurance and Enhancement Team is responsible for ensuring academic quality and standards in order to maintain the College's reputation of a strong academic standing. The team ensures that the College is compliant with the Quality Assurance Agency (QAA) UK Quality Code for Higher Education. Their work consists of the approval of new programmes, reviewing and developing quality assurance policies and procedures, sharing good practice, QAA Higher Education Reviews, as well as managing student surveys.

The Quality Assurance and Enhancement Team is also responsible for the efficient operation of the College's academic governance arrangements.  Their remit includes responsibility for the College's Academic and Examinations Regulations, annual monitoring and periodic review of programmes and the management of the external examining system for undergraduate and Master's level programmes.

 The team service the following committees: 

  • Senate
  • Quality Assurance & Enhancement Committee
  • Postgraduate Research Quality Committee
  • Programmes Committee 
  • Learning and Teaching Committee

For more information, please see Academic Governance

For queries about the College's regulations, quality assurance policies and procedures, please contact the Quality Assurance and Enhancement team.

*Please note that following Government guidance on limiting the spread of coronavirus (COVID-19), the Quality Assurance and Enhancement Team are working remotely until further notice. The team do not have access to phones at this time, so please contact us by email and we will respond to you as soon as we can.

Contact:
RoleNameEmailTelephone
 Director of Academic Quality and Standards  Judith Webster  j.webster@imperial.ac.uk  +44 (0)20 7594 9685
 Deputy Director of Academic Quality and Standards  Scott Tucker  scott.tucker@imperial.ac.uk
 +44 (0)20 7594 5916
 Assistant Registrar (Programme Development)  Men-Yeut Wong  men-yeut.wong@imperial.ac.uk  +44 (0)20 7594 7467
 Assistant Registrar (Partnerships, Monitoring & Review)  Emma Rabin  e.rabin@imperial.ac.uk  +44 (0)20 7594 8126
 Assistant Registrar (Academic Standards)  Kirstie Ward  kirstie.ward@imperial.ac.uk  +44 (0)20 7594 5917
 Quality Assurance Administrator (Programme Development)  Amy Huynh  a.hynh@imperial.ac.uk  +44 (0)20 7594 6438
 Quality Assurance Administrator (Student  Satisfaction)  Alexis Hillier  a.hillier@imperial.ac.uk  +44 (0)20 7594 8013
 Quality Assurance Administrator (Academic Standards, Monitoring & Evaluation)  Tim Olliver

t.olliver@imperial.ac.uk

 +44 (0)20 7594 8993
 Student Casework Administrator  Habiba Khanom  h.khanom@imperial.ac.uk  +44 (0)20 7594 0737
Contact details for the Quality Assurance and Enhancement team
 
Student Surveys

The Quality Assurance and Enhancement Team are also responsible for internal and external College surveys such as UG and PG Student Online Evaluation (SOLE) module/lecturer evaluations, Postgraduate Research Experience survey (PRES) and Postgraduate Taught Experience survey (PTES) - but not for the National Student Survey (NSS). NSS is the responsibility of the Registry's HESA and Data Team. For more information, please see Student Records and Data.

 
TeamEmailExt.
Student Surveys surveys.registrysupport@imperial.ac.uk   +44 (0)20 7594 8013

 

Student Placements and Undergraduate Research Opportunities Programme (UROP)

The Placement team provide:

  • Co-ordination of placement learning policy, good practice and resources for the effective management of placements.
  • Advice and guidance to both staff and students on matters related to student placements managed by the College, specialising in providing (with academic departments) support for the undergraduate year abroad.
  • Co-ordination for Key Action 1 of the European Union’s Erasmus+ programme (student and staff mobility); includes liaising with the Student Financial Support Team on Erasmus mobility grants, and managing Erasmus staff teaching and training grants.
  • Central servicing of student exchange agreements (Erasmus and non-Erasmus) where the activity is curriculum-based (UG/PGT) or PhD-based; institutional contact for all student exchange partners.
  • Co-ordination for the Undergraduate Research Opportunities Programme (UROP).

The Assistant Registrar (Placements) is Institutional Contact for:

  • Placement Learning policy and management good practice
  • Erasmus+ Key Action 1
  • Student Exchange Agreements (Curriculum and PhD-based)
  • UROP
  • ASET (The Work Based and Placement Learning Association)
  • HEURO (The Association of UK Higher Education European Officers)

For more information, please see Placements.

If you are a student, currently studying for a degree elsewhere, who is interested in studying on a non-degree basis for a 3-12 month period (perhaps via an exchange programme) or undertaking a research period in one of our many world class research groups please read: Guidance for Undergraduates or Guidance for Postgraduates.

 Contact:
TeamNameEmailTelephone

Placement opportunities enquiries
Assistant Registrar (Placements) 

Adrian Hawksworth   a.hawksworth@imperial.ac.uk  +44 (0)20 7594 8044

Receiving payments enquiries
Student Financial Support Team 

   student.funding@imperial.ac.uk  +44 (0)20 7594 9014

Student Hub

International Student Support

The International Student Support Team provides specialist immigration advice to prospective and current Imperial College students, with particular expertise in Tier 4 Student Visas, Student Visitor Visas and options to remain in the UK to work after study. This team also contributes to the College Welcome, running events for new international students, as well as other support activities throughout the year to enhance the international student experience. Please note that the team is not responsible for international student admissions. Therefore, we cannot provide course information or advice on entry requirements. If you have a query of this nature please contact the relevant Admissions Team.

 Contact:
TeamEmailTelephone
International Student Support  international@imperial.ac.uk    +44 (0)20 7594 8040

Office Management

 The Registry Office Management team deals with the internal management of the Registry division covering staff related HR and finance, logistics, soft and hard services support. 

Contact:
Job TitleNameEmailTelephone
 Office Manager  Sue Otterwell s.otterwell@imperial.ac.uk  +44 (0)20 7594 8124
Contact details for the Office Management team

Student Financial Support

  The Student Financial Support team is responsible for a advising and managing a variety of funding-related services available across the College to help support our students; these include:
 
·         Scholarships
·         Imperial Bursary
·         Government loans and grants for UK, US and Canadian students
·         NHS bursaries
·         Student Support Fund
·         Cost of Living in London estimations
·         Terms and conditions associated with receiving funding
 
For more information, please see Student Financial Support
 
Contact:
Job Title/RoleNameEmailTelephone
 Student Financial Support   online enquiry portal  +44 (0)20 7594 9014
 Head of Student Financial Support  Thomas Pearson thomas.pearson@imperial.ac.uk  +44 (0)20 7594 1339
 Student Financial Support Manager  Joanne Palmer j.palmer@imperial.ac.uk  +44 (0)20 7594 8122
 Senior Student Financial Support Officer  Fergal Nally  f.nally@imperial.ac.uk   +44 (0)20 7594 7476
 Student Financial Support Officer  Alicia Sales-Fernandez  a.sales-fernandez@imperial.ac.uk  +44 (0)20 7594 8047
 Student Financial Support Officer   Olabisi Amao  o.amao@imperial.ac.uk   +44 (0)20 7594 5889
 Student Financial Support Officer  Davinder Cheema  d.cheema@imperial.ac.uk  +44 (0)20 7594 8130
Contact details for the Student Financial Support Team
 
 

Student Hub

The Student Hub brings together many of Imperial's key support services in one easily accessible place. It is hub for advice and information on a wide range of aspects of College life, including admissions, finance, accommodation, exchange programmes and exam arrangements. The team is on hand to answer your questions in person, by email or online. 

Phone: +44 (0)20 7594 9444

ASK Student Hub online

email: student.hub@imperial.ac.uk

Twitter: @icstudenthub 

Opening hours

Monday 10.00 - 16.00
Tuesday 10.00 - 16.00
Wednesday 10.00 - 16.00
Thursday 10.00 - 16.00
Friday 10.00 - 16.00 

Visa Compliance

  Visa Compliance Team is responsible for ensuring that the College maintains its Tier 4 Sponsor status with United Kingdom Visas and Immigration (UKVI). In order to achieve this the team is responsible for implementing and overseeing Tier 4 policy and procedures at the College. In addition, the team undertakes a number of visa compliance tasks including: visa checks at in- person registration, reporting changes of status to UKVI, ensuring the College meets UKVI record-keeping requirements and overseeing Tier 4 attendance monitoring.

Contact:
RoleNameEmailTelephone
 Visa Compliance    visacompliance@imperial.ac.uk  
 Visa Compliance Manager Jenny Patel jenny.patel@imperial.ac.uk   +44 (0)20 7594 8016
Visa Compliance Officer Jas Chana

jaspreet.chana@imperial.ac.uk

  +44 (0)20 7594 9535
 Visa Compliance Officer  Caroline Ker

 c.ker@imperial.ac.uk

  +44 (0)20 7594 3509
Contact details for the Visa Compliance team

Student Administration

Assessment Records

The Assessment Records team is responsible for key elements of the academic lifecycle related to examination and assessment results processing, PGR milestones (including processing examination entry for research degree students), as well as progression and award for undergraduate, postgraduate taught and postgraduate research students.

This includes the responsibility of accurate assessment results entry and management, and the production and delivery of degree award documentation. The team liaise with and support Faculty and Departmental Examination Boards. 

Contact and team information
RoleNameEmailTelephone
Degree Certificates   certificates@imperial.ac.uk N/A
Results   results@imperial.ac.uk N/A
Assessment Records   assessment.records@imperial.ac.uk N/A
Head of Assessment Records Eleri Canning eleri.canning@imperial.ac.uk N/A
Senior Assessment Records Officer Claudia Minett c.minett@imperial.ac.uk N/A
Senior Assessment Records Officer Debbie Clarke d.clarke@imperial.ac.uk N/A
Assessment Records Manager Euan Roney e.roney@imperial.ac.uk N/A
Assessment Records Officer Rahma Ally r.ally@imperial.ac.uk N/A
Assessment Records Officer George Ellis g.ellis@imperial.ac.uk N/A
Assessment Records Officer  Imran Kadiri  i.kadiri@imperial.ac.uk N/A
Assessment Records Officer Paige Marques p.marques@imperial.ac.uk N/A
Contact details for the Assessment Records Team

 

Business Development

The Business Development team are working with the Student Information Management Programme to deliver enhancements to operational processes and the user experience which will provide a more effective service to both staff and students at Imperial. The two areas are:

User Experience

This team leads on enhancing the student and staff experience through the development of the College student portal, My Imperial. They are also involved in the Student Administration Transformation Vision Group projects, which were established with the purpose of ensuring maximum benefit from the new student system.

Process Architecture

This team is responsible for developing comprehensive process documentation to support SIMP and the implementation of Banner® by Ellucian.

Contact and Team Information
Job TitleNameEmailTelephone
 Head of Business Development - User   Experience James Hardy j.hardy@imperial.ac.uk  N/A
 Senior Business Development Officer Bobbi Borovanska b.borovanska@imperial.ac.uk  N/A
 Head of Business Development - Process   Architecture Vanessa Gonzales v.gonzales@imperial.ac.uk  N/A
 Senior Business Development Officer  Niya Gaydarova n.gaydarova@imperial.ac.uk  N/A
Contact details for the Business Development team

Curriculum Data Management

 The Curriculum Data Management team works with departments across College to capture, build and maintain programme and module data in the student system, Banner® by Ellucian.  The team also works closely with Quality Assurance, Student Records and Assessment Records teams within Registry to support the student academic lifecycle and ensure an accurate and up-to-date single source of truth is maintained.

 
Contact and team information
Job TitleNameEmailTelephone
Head of Curriculum Data Management  Nancy Richards  nancy.richards@imperial.ac.uk  N/A
Senior Curriculum Data Officer  Alice Dolan a.dolan@imperial.ac.uk  N/A
Curriculum Data Manager  Nathan Benson n.benson@imperial.ac.cuk  N/A
Curriculum Data Officer  Steven Boyce s.boyce@imperial.ac.uk  N/A
Curriculum Data Officer  Aron Lewis aron.lewis@imperial.ac.uk   N/A
Curriculum Data Officer  Richie Fletcher r.fletcher@imperial.ac.uk  N/A
Curriculum Data Officer Hahn Tran h.tran@imperial.ac.uk  
Summary of the table's contents

 

Student External Returns

External Returns team is responsible for the external statutory reporting of Registry data. This includes preparing the annual submission to the Higher Education Statistics Agency of the largest external data return that institutions are required to make, the Student Record return - as well as the Aggregate Offshore student return and Unistats course data, which is displayed on the ‘Discover Uni‘ website. The team also liaise with Strategic Planning to ensure Registry student data is submitted accurately for the annual HESES return and the Medicine and Dentists return to the Office for Students.

The National Student Survey data, Freedom of Information requests involving Registry data, the annual College statistics, and ad-hoc departmental requests for Registry data are also prepared and managed by the Student External Returns team.

Contact and team information
RoleNameEmailTelephone
 External Returns Team    registrydata@imperial.ac.uk  
 Freedom of Information Requests    FOI@imperial.ac.uk  
 Head of Student External Returns  Mark Jones  mark.jones@imperial.ac.uk  N/A
 Senior External Returns Officer  Linda Caine  linda.caine04@imperial.ac.uk   N/A
 Senior External Returns Officer  Seth Hartley  s.hartley@imperial.ac.uk  N/A
 Senior External Returns Officer  Rebecca Pickering

rebecca.pickering@imperial.ac.uk

 N/A
 Senior External Returns Officer  Sam Hesketh  s.hesketh@imperial.ac.uk  N/A
 Senior Student Lifecyle Reporting Officer  Rashmi Gajendragadkar  r.gajendragadkar@imperial.ac.uk
 N/A
Summary of the table's contents

 

Student Records

 The Student Records team is responsible for the administration and maintenance of student records for all students studying at the College, at all stages of the student lifecycle. This includes enrolments, programme transfers, interruptions of studies and withdrawals. The team also uses this information to fulfil reporting duties to the Student Loans Company, Transport for London and the UKVI, as well as other external bodies.

In addition, Student Records produces a variety of standard document requests for both current and previous students including council tax letters, standard statements of attendance and confirmation of degree letters and confirms qualifications via the Higher Education Degree Datacheck service.

For further information please refer to https://www.imperial.ac.uk/student-records-and-data/for-current-students/

Contact and team information
Job TitleNameEmailTelephone
Student Records    student.records@imperial.ac.uk
 
Head of Student Records Joanne Harlow joanne.harlow@imperial.ac.uk N/A
Student Records Manager Tanya Hunt t.hunt@imperial.ac.uk N/A
Student Records Officer Francesca Howes

sroteam1@imperial.ac.uk

sroteam2@imperial.ac.uk

sroteam5@imperial.ac.uk

 
Student Records Officer  Sally James

sroteam1@imperial.ac.uk

sroteam2@imperial.ac.uk

sroteam5@imperial.ac.uk

 
Student Records Manager Chloe Ward

chloe.ward@imperial.ac.uk

N/A
Student Records Officer Chloe Gooders

sroteam3@imperial.ac.uk 

sroteam4@imperial.ac.uk

N/A
Student Records Officer Lauren Preston

sroteam3@imperial.ac.uk 

sroteam4@imperial.ac.uk

N/A
Student Records Manager Katy Bangs  k.bangs@imperial.ac.uk  
Student Records Administrator Josie Howard student.records@imperial.ac.uk N/A
Student Records Administrator Corina Deacu student.records@imperial.ac.uk N/A
Student Records Administrator Mark Leja   N/A
Contact details for the Student Records team
 

 

Student Systems

 The Registry Systems team is responsible for providing first line support for all Registry associated systems which includes the main student administrative system (OSS), student reporting (ICA) and related interfaces.  This includes to put forward and manage any development enhancements.
 
The team plays a key role in strengthening Registry's information technology capabilities and are heavily involved in the project currently being undertaken to replace the College’s applicant and student administration system.
 
Contact:
Job Title/RoleNameEmailTelephone
Student Systems   registry.systems@imperial.ac.uk N/A
Head of Student Systems Jen Skinner j.skinner@imperial.ac.uk N/A
Senior Systems Officer Eleanor Grant eleanor.grant@imperial.ac.uk N/A
Senior Systems Officer Mikey White m.white@imperial.ac.uk N/A
Contact details for the Student Systems team
 

Registry Management

Senior Management Team

Registry Senior Management Team is headed by the Academic Registrar and provides operational and strategic leadership of the Registry. The Management Team meets formally once a week and the team consists of:

Contact: 
RoleNameKey responsibilitiesEmailTelephone
Academic Registrar  David Ashton

Registry Leadership

david.ashton1@imperial.ac.uk +44 (0)20 7594 8055
Director of Student Hub James Balloch

Registry Office Management

International Student Support

Student Hub

Student Financial Support

Visa Compliance

j.balloch@imperial.ac.uk +44 (0)20 7594 8054
Director of Central Timetabling Helena Smith

Central Timetabling

h.smith@imperial.ac.uk +44 (0)20 7594 1061
Director of Academic Quality and Standards Judith Webster 

Quality Assurance

Senate

Placements

Academic Standards Framework

j.webster@imperial.ac.uk +44 (0)20 7594 9685
 Director of Student Administration  Phil Power  

Business Development

Curriculum Data Management

External Returns

Student Assessment Records

Student Records 

Systems

 philip.power@imperial.ac.uk   +44 (0)20 7594 8008

If you are not sure who to contact please email your query to:  academic.registrar@imperial.ac.uk

Timetabling

Timetabling

The Central Timetabling Support Office (CTSO) is responsible for coordinating and supporting the College’s annual timetabling process and ensuring that departmental practices are aligned with College policy and standards. The CTSO provides user support and training and manages user access to the College timetabling system and related software.  With a strong customer focus, the CTSO provides a quality assurance service in order to facilitate data transfers and ensure that timetabling data and outputs achieve excellence for the student and staff end-user.

For more information, please see Timetabling.

Contact:
RoleNameEmailTelephone
 Timetabling    timetabling@imperial.ac.uk   +44 (0)20 7594 5890
Contact details for the Central Timetabling Support Office