Consulting Project: NHS
Cutting down the wait for thousands of patients
A team of nine MSc International Health Management students took on the NHS as clients for their end of year Consulting Project.
Specifically, the group worked with Clinic 8, a dedicated Oncology Outpatient facility based in London’s Charing Cross Hospital.
The clinic sees approximately 30,000 patients every year, with waiting times currently varied. The group was tasked with undertaking a ‘time and motion’ study to look at steps required to help improve patients’ overall experience. The prospect of making a real difference to people was the most appealing aspect of the project for Rui, who was proud to say: “The results of our efforts will positively impact oncology patients.”
The group used their individual strengths to help complement one another and create the most effective team. As there were nine team members, the group rotated the leadership role for each meeting and they felt that it was important to divide tasks individually to help sustain motivation.
The Consulting Projects at the Business School not only offer the students valuable experience, they also offer the opportunity for companies and organisations to take advantage of some of the brightest new innovators: “As a third party looking in, we were able to provide an unbiased opinion as we are detached from the organisation and can discover things that others who are already working there may not immediately see”, Pablo said.
For many MSc International Health Management students, the opportunity to work with the NHS is an ideal scenario. “During the Consulting Project, you can apply the knowledge you gained from the programme at Imperial, not only theoretically but practically as well”. For Khine, the project was a learning curve and she was excited by the challenge: “I have learned how to work with other team members from a variety of backgrounds and perspectives, just like in a typical business environment.”
Pablo found the project really interesting “as a doctor from a different country where the health system is not as effective, the consulting project was the perfect chance to understand the way the NHS works and the challenges it faces’’.
The opportunity was highly esteemed as it offered invaluable experience in the industry before students started in the workplace. By spending time in the hospital as a consultant, the team were able to create professional relationships which could be useful in their future careers. “Working to improve efficiency has been challenging but this has definitely improved our managerial skills and knowledge; which is exactly what we need for our future careers.”
Meet the Team
Pablo Velasco Batista
Chih-yu (Grace) Wang
Hui Erh Tay
Jacklyn Lee Hsien Ming
Khine Su Mon
Rui Filipe Maricato
Find out more about the Consulting Projects including other team projectsRead more →