Imperial Women's Network: Changes in Organisational Culture

Nicola Millard - Principal Innovation Partner, BT

Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a positive, people-centred expresso shot to innovation & future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, theatre and business consulting to generate data, provocations and stories which can engage & create conversations from the board room, to the front line. No frothy coffee; just solid research.

In her long & varied career at BT – mostly based at Adastral Park in Ipswich, Suffolk – Nicola has done a number of jobs, including futurology, research, usability, customer service, marketing, & business consulting. She was involved with a number of BT firsts, including the first application of artificial intelligence into BT's call centres, BT's initial experiments with home working, & helping to develop BT’s “net easy” score, a new way of measuring customer experience. Her most recent areas of specialism are consumer trends/customer experience and the digital workplace/future of work.

She will be speaking of how technology evolution played a role in organisational culture change.

Suzanne White - Director of Organisational Transformation, Deloitte

Suzanne is a Director in the Deloitte Human Capital practice and has over 12 years consulting experience working in Financial Services for major banking and insurance clients. Suzanne leads the people and change aspects of transformation in Financial Services driven by the future of work and wider Digital agendas. She is currently leading the people and change components of Deloitte’s future of work proposition building on her significant people and change transformation expertise in Financial Services. Most recently she has worked at TSB, QBE and HSBC where she has led large people and change teams helping to get the business ready for change, defining capabilities, training, engagement / communications and wider organisational design requirements.

Suzanne will be speaking about market demand for Organisational Culture Change in Financial Services, providing her views on how organisations baseline, measure and manage culture change.

Jill Williams, Occupational Psychologist and Talent Consultant, Partner, Honne

Jill is a Founding Partner of this innovative talent consultancy that helps organisations maximise their performance by tapping into the collaborative energies of their teams.

Jill’s speech will cover the following areas:
•        How organisations can help their culture flourish by getting the right psychological conditions in place: psychological safety, belonging, meaning & purpose and a growth mindset
•        The role of social movements in accelerating culture change
•        The role of meaningful dialogue in creating a positive culture 

Rachael Brassey, Partner and Global Head of Change, PA Consulting Group

Rachael is a change management expert leading complex business transformation programmes in both the public and private sector. She helps organisations to plan and deploy their change by putting 'people' at the heart of business strategy and thereby maximising delivery of business benefits. Rachael has over 15 years of consulting experience including leading the business change for the award winning UK Government global roll-out of biometric visas. On her current assignment Rachael is leading the business change to support the delivery of an Information Management transformation for a Central Government Department. The change is a complex transformation, transitioning to a new organisation structure, technology platform, adopting new business processes, and significantly new ways of working.  Rachael has also led a team to develop PA’s approach to Transformation focusing on changing the enterprise as an enabler to sustainability.  She has a BA (Hons) in Politics.

Rachael will focus on the behavioural aspects of change:

• The importance of culture change in enabling an organisation’s transformation journey
• The critical role of leadership
• Some practical steps to shape ways of working

Clare Roberts,  Managing Consultant, Culture Change and Leadership, PA Consulting Group

Clare’s work centres on enabling organisations to deliver business change outcomes through powerful, people-centred interventions.  She has 30 years of consulting experience, working with global clients to design and deliver solutions to develop talented and senior leaders; this includes leadership development programmes, coaching and team facilitation and development centres.  Clare also supports organisations and leaders in shaping their culture, building change leadership skills and managing behavioural change effectively.   Her current client is a global pharmaceutical company where she is leading the design and delivery of a global leadership programme to support the organisation’s ambitious transformation.  Other clients include HM Treasury, Maersk, SAB Miller and DHL.

In addition, Clare has delivered client talks on applying Nudge theory to facilitate change, and on the important topic of psychological safety.  She is a very experienced facilitator, and frequently delivers client and in-house development programmes, including Train the Trainer, Coaching for Strategic Performance, Emotional Intelligence for Consultants and Driving and Releasing Change.  She has completed an ICF-accredited coaching programme, Coaching Constellations Essentials and is qualified in several culture and psychometric tools.    She has a BA (Hons) in Human Sciences.